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Kyndryl Named a Leader in ISG's 2025 Global Insurance Services Report

In a recent announcement, Kyndryl (NYSE: KD), a prominent player in enterprise technology services, has earned the title of Leader in the 2025 ISG Provider Lens Global Insurance Services Report. This recognition focuses on agentic AI and generative AI, highlighting Kyndryl's innovative contributions and robust capabilities within the insurance industry.

The Impact of AI on the Insurance Industry

As insurance providers increasingly pivot towards modernization, the adoption of generative and agentic AI is becoming pivotal. These advanced technologies are set to transform essential operations, enhancing decision-making speed, accuracy in pricing, and overall customer experiences. The ISG report evaluated a total of 28 different providers based on their competencies in two domains: GenAI Development and Deployment Services and Agentic AI Development and Deployment Services. Kyndryl excelled in both, showcasing its proficiency in delivering scalable, user-centric AI solutions.

Ashish Jhajharia, Lead Analyst at ISG, stated, "Kyndryl is enabling insurance industry customers to transform their operations with enterprise-grade GenAI and agentic AI solutions that enhance operational efficiency and customer engagement." He further emphasized that by integrating sophisticated AI technologies with legacy systems, Kyndryl is helping insurance firms navigate challenges and drive innovation within a rapidly evolving market landscape.

Kyndryl’s AI Framework

Kyndryl's recognition as a Leader in this prestigious report is a testament to the company's commitment to aiding insurers in their digital transformation journey. Ralitsa Nenkova, the Global Insurance Leader at Kyndryl, expressed pride in this acknowledgment, attributing it to the trust insurance companies place in Kyndryl. According to Nenkova, "With our mission-critical systems expertise and responsible AI approach, we are supporting insurers in modernizing their infrastructure and business practices to achieve significant improvements in customer experience and maintain a competitive edge."

The company’s Agentic AI Framework integrates its rich experience in mission-critical systems with cutting-edge methodologies. This framework is essential for encouraging the strategic implementation of AI across the insurance sector. Kyndryl is collaborating with clients on various initiatives, such as developing an agentic AI-enabled actuarial solution that optimizes workflows and enhances regulatory compliance through the use of intelligent AI agents. These agents contribute dynamically to regulatory files, ensuring proactive compliance and offering insights that support timely analysis and decision-making.

Conclusion

The demand for efficient, innovative solutions within the insurance sector is pressing as businesses seek to adapt to digital advancements. Kyndryl’s strategic use of AI technologies positions it as a key partner for institutions wishing to remain competitive in a digital-first world. For those interested, more insights can be found by accessing the 2025 ISG Provider Lens Global Insurance Services – Strategic Capabilities report to explore detailed assessments of Kyndryl's capabilities and AI services.

With its eye firmly set on the future, Kyndryl continues to lead the charge in the digital transformation of the insurance landscape, proving that the integration of AI is more than just a trend; it’s the backbone of modern industry.