CGI Achieves Leader Status in IDC MarketScape for Utilities Operations

CGI Achieves Recognition as a Leader in IDC MarketScape

On January 16, 2025, CGI, a global front-runner in business and IT consulting services, was proudly named a Leader in the IDC MarketScape: Worldwide Service Providers for Utilities Customer Operations report. This esteemed recognition highlights CGI's significance in the utilities sector, particularly in enhancing customer operations through innovative practices.

The IDC MarketScape report emphasizes CGI's robust capabilities across diverse use cases, citing their profound experience in fostering business innovation for utility companies. This acknowledgment is a testament to CGI's commitment to nurturing long-term relationships with major utility providers in both Europe and North America.

Gaia Gallotti, Research Director and Head of IDC Energy Insights in Europe, remarked, "CGI brings over four decades of expertise in the utilities industry, offering comprehensive IT services that are underpinned by outcome-driven business strategies and proprietary utility software. By integrating advanced technologies such as AI, robotic automation, and machine learning into solutions like OpenGrid, u@cloud, and RMS, CGI significantly enhances operational efficiency and customer engagement in the sector."

CGI's extensive solution portfolio stands out, comprising 24 distinct solutions specifically tailored for utilities. These offerings span numerous focus areas, including plant monitoring, asset management, energy storage, and customer billing. Notable examples encompass established systems like Kolibri, BFUS, IS Suite, efluid, and the meter data management system, Sm@rtering. Additionally, the new u@cloud billing and customer care solution exemplifies CGI's forward-thinking approach in meeting client needs.

Peter Warren, Vice-President and CGI's Global Industry Lead for Energy Utilities, expressed pride in this recognition, stating, "CGI's acknowledgment as a Leader in the IDC MarketScape underscores our dedication to delivering innovative solutions that align with utility providers' evolving demands. By embedding cutting-edge technologies in our services, we position ourselves as crucial partners to help utilities adapt to the challenges of modern energy markets, ensuring enhanced client satisfaction and operational effectiveness."

CGI's recent proprietary global research highlights significant trends and priorities within the energy sector, particularly focusing on optimizing investments and securing operational integrity. The research, which engaged 174 executives in the energy and utilities sphere, indicates a rising emphasis on data quality as businesses recognize its vital role in effective AI utilization. Furthermore, evolving themes surrounding climate change, digital transformation, and value chain ramifications continue to influence industry strategies.

About the IDC MarketScape

The IDC MarketScape vendor assessment model provides insights into the competitiveness of technology and service vendors within specific markets. Utilizing a thorough scoring system based on qualitative and quantitative benchmarks, it visually represents each vendor's market position effectively, allowing for a comprehensive understanding of the strengths and weaknesses of potential suppliers.

About CGI

Founded in 1976, CGI stands out as one of the largest independent IT and business consulting firms globally, employing 90,250 professionals worldwide. The company offers extensive end-to-end capabilities encompassing strategic IT and business consulting, systems integration, managed IT services, and innovative IP solutions. CGI collaborates closely with clients through a localized approach, backed by a robust global delivery network that empowers businesses to navigate their digital transformations efficiently. In fiscal year 2024, CGI reported revenues of CA$14.68 billion, with its shares traded on both the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.