#Japan #Tokyo #Itochu #Bell System 24 #AVILEN

Transforming AI Capabilities into Business Success

In the ever-evolving landscape of artificial intelligence (AI), three prominent players — Bell System 24, AVILEN, and Itochu Corporation — have joined forces to forge a partnership aimed at turning AI capabilities into real business outcomes. This collaboration marks a significant step towards comprehensive support for AI implementation, custom AI agent development, and the reskilling of AI personnel, providing businesses with tailored solutions to address unique operational challenges.

The Purpose Behind the Partnership

According to a study conducted by PwC Japan, while over half of Japanese companies have adopted generative AI, only about 10% report achieving results that exceed their expectations. The primary obstacles identified include a shortage of skilled personnel and a lack of understanding regarding how to effectively implement these technologies. This collaboration seeks to rectify these issues by offering an approachable roadmap for businesses looking to leverage AI effectively across their specific operational contexts.

Practical Applications of the Solution

Currently, this innovative solution is undergoing validation at Nippon Access, a leading food wholesaler dealing with approximately 10,000 vendor invoices. The verification focuses on automating reading and matching tasks within the invoice processing workflow, where the challenge lies in the diversity of formats and layouts. Bell System 24 and AVILEN are in the process of redesigning workflows and developing AI agents tailored specifically for Nippon Access's needs, starting with the automation of invoice reading tasks.

Features of the Solution

1. Custom AI Agent Development: The solution emphasizes order-made development of AI agents that meet specific business needs. Through comprehensive consultations, consultants visualize current workflows and identify bottlenecks that hinder efficiency. Leveraging AVILEN's talent pool, which consists of highly skilled engineers, the partnership aims to craft effective AI agents that directly address the clients' operational pain points.

2. Reskilling AI Personnel: With AVILEN's commendable track record in AI training, the partnership will not only boost the AI skills of Bell System 24's staff but also enhance the capabilities of the personnel at client companies. This commitment to education plays a pivotal role in stabilizing AI implementations and fostering sustainable digital organizations.

3. Comprehensive Process Support: The solution facilitates a holistic review of business processes, enabling the integration of AI agents into existing workflows. The collaboration extends to managing ongoing operational requirements through Business Process Outsourcing (BPO), ensuring businesses receive ongoing support post-implementation.

Future Vision

As the collaboration progresses, the focus will shift to the development of industry-specific AI agent models, alongside generic solutions applicable across sectors. This strategic direction is aimed at creating a sustainable business framework that boosts clients' value propositions and competitive edge.

Verification Case Study

The ongoing project at Nippon Access serves as a testament to the effectiveness of the partnership. Facing challenges related to document handling, the company sought a more efficient invoicing solution. The project commenced with automating the reading of physical invoices, moving toward a comprehensive overhaul of their processing system. Jointly, the consultants and engineers navigated through process visualizations, identifying challenges, and reshaping workflows to incorporate AI applications effectively.

In implementing the AI agent ‘帳ラク’ developed by AVILEN, the partnership enables high-precision reading and handling of various invoice types, including those with complex layouts and handwritten notes. The goal is to fully automate the invoicing process and extend these capabilities to additional indirect operations.

Engaging Video on the Project Journey

To enhance transparency and showcase the vision behind this partnership, a project story video has been created, featuring interviews with representatives from all three companies. The video highlights their objectives and aspirations looking forward.

Watch the Project Story Video Here

About Bell System 24

Established in 1982, Bell System 24 has been a pioneer in providing call center services in Japan. By consistently evolving its communication infrastructure, the company has established itself as an industry standard in BPO services. Today's focus combines top-tier talent with advanced technology to accelerate digital transformation and craft sustainable competitive advantages for client businesses.

With a guiding principle of ‘Supporting society’s richness through innovation and communication,’ Bell System 24 is committed to fostering solutions that meet societal needs while contributing to sustainable development.

All company and product names mentioned are trademarks or registered trademarks of their respective owners.