#Japan #Tokyo #Customer Service #Call Center #Online Seminar

Join Our Free Online Seminar on Phone Skills!

Marketing Association Inc. is excited to announce its upcoming online seminar titled “[What Call Centers Can Teach You!] Practical Course on Phone Etiquette and Techniques” scheduled for November 28, 2025. This event promises to enhance your skills in customer service, especially through effective phone communication.

What You Can Learn

This free webinar is designed for customer support representatives and anyone interested in mastering the nuances of phone etiquette. Our expert instructors will share valuable insights into the call center industry, equipping participants with essential techniques for better phone interactions.

The course structure includes engaging video lectures paired with revision tests, ensuring a comprehensive understanding of the material. This initial level module will cover:

• - Appropriate language usage during calls.
• - Techniques for effective phone response.

Whether you're new to customer service or looking to elevate your skills, this workshop is tailored for you! Don’t worry; as this is a webinar, attendees' faces and voices will not be visible, allowing for a comfortable learning environment.

Special Incentive for Participants

At the conclusion of the seminar, participants who complete a feedback survey will receive a complimentary resource titled “Perfecting Phone Support: A Comprehensive Guide from a Call Center Company.” It's an excellent opportunity to deepen your understanding of customer service.

Who Should Attend?

This seminar is ideal for:

• - Individuals who have never learned the basics of telephone communication.
• - Those wishing to overcome their anxiety around handling phone calls.
• - Operators uncertain about using appropriate language in their conversations.
• - Participants who want to gain confidence in using honorifics correctly.
• - Companies looking to train staff managing customer inquiries.

How to Participate

1. Registration: Sign up through the provided link, and you will receive a confirmation email with a Zoom URL to access the seminar.
2. Pre-seminar Access: Join the session five minutes earlier to ensure everything is set.
3. Engagement During the Webinar: Learn from the instructors via video lectures, followed by quizzes to test your understanding of the material.
4. Q&A: We will provide explanations for the quiz questions, fostering a more in-depth discussion about the topics covered.

Seminar Schedule

Event Details

• - Date: November 28, 2025
• - Time: 14:00 - 15:00 (Access starts at 13:55)
• - Format: Online via Zoom
• - Cost: Free
• - Hosted by: Marketing Association Inc.

Company Overview

Name: Marketing Association Inc.
CEO: Hirokazu Nakazono
Location: 1-1-15 Ikebana, Taito City, Tokyo
Capital: 17.5 million yen
Services: Call center outsourcing, E-commerce operation support, and various BPO functions.

For more updates and registration, refer to our official website: Marketing Association

We look forward to seeing you there!