Strengthening Supplier Relations: Insights from GEODIS' Global Survey
Strengthening Supplier Relations: Insights from GEODIS' Global Survey
In March 2026, GEODIS unveiled the results of a comprehensive global survey indicating the robust nature of its relationships with suppliers. Customer satisfaction remains a cornerstone of the company's operational strategy, underpinned by the commitment and quality of its partnerships. The survey, conducted by the independent research firm INIT, aimed to enhance GEODIS’ understanding of supplier dynamics by sourcing perspectives from across the globe.
Overview of the Survey
The survey's questionnaire was made available in seven languages to broaden the inclusivity of responses, ultimately gathering data from 536 suppliers. This represented a significant sample, allowing for a nuanced overview of supplier satisfaction across various regions and business lines. Key indicators highlighted in the survey included:
- - 19% participation rate, reflecting a 2-point increase from the previous year.
- - An impressive 89% overall satisfaction rate among suppliers.
- - A strong recommendation score of +83, indicating that over 80% of suppliers would highly recommend GEODIS.
Benjamin Hulot, the Group Chief Procurement Officer at GEODIS, emphasized that these results affirm the quality of relationships built with suppliers, noting that strong partnerships are essential in the demanding transport and logistics industry. The survey serves not only as a measurement of success but also directs attention to areas for potential improvement.
Areas of Focus for Improvement
The survey also showcased key areas of interest and commitment among suppliers, particularly concerning corporate social responsibility (CSR) and innovation. With over 80% of suppliers indicating a desire to deepen their partnerships with GEODIS, priorities were highlighted in areas such as co-development initiatives, digital transformation, and strategies aimed at decarbonization. This proactive approach reveals a shared commitment to not only enhancing business performances but also addressing environmental challenges collectively.
Transparency and Accessibility Initiatives
In conjunction with the survey findings, GEODIS has taken steps to improve transparency and visibility into its procurement strategy. The launch of a dedicated 'Procurement' page on their official website provides comprehensive insights into their responsible and innovative procurement policies. This move is aimed at promoting transparency and reinforcing the quality of supplier relationships.
Additionally, GEODIS is offering easier access to its supplier portal, ‘Coupa Source to Pay’, which facilitates streamlined interactions and enhances operational efficiency between GEODIS and its suppliers.
Conclusion
With a century's worth of experience as a leader in global logistics, GEODIS continues to distinguish itself in the service it provides, not only to its clients but also to its suppliers. As reflected in their survey results, GEODIS recognizes the pivotal role suppliers play in contributing to their overall performance. By continuing to foster strong relationships built on mutual satisfaction and shared goals, GEODIS is well-poised to navigate the complexities of the logistics landscape effectively.
The survey and its findings represent a step towards ongoing evaluation and improvement, crucial for sustaining long-term partnerships. As GEODIS pushes forward in its efforts to innovate and adapt to changing market demands, it does so with a solid foundation of satisfied and committed suppliers ready to grow alongside them.
Topics Business Technology）
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