Absolute Total Care Honored with 2025 Press Ganey HX Pinnacle of Excellence Award

Absolute Total Care, a notable player in health care solutions, has recently been awarded the 2025 Human Experience (HX) Pinnacle of Excellence Award by Press Ganey. This esteemed recognition positions Absolute Total Care among the top 5% of health plans in the country, signifying their exceptional dedication to member experience over at least two consecutive years, as reflected in their stellar CAHPS ratings.

Established as a leader in listening to the needs of its members, Absolute Total Care has consistently prioritized enhancing member experiences. Press Ganey, a global authority in healthcare experience analytics, partners with over 85% of U.S. health plans, aiming to facilitate remarkable patient experiences and reduce systemic challenges within healthcare delivery.

At the core of Absolute Total Care's approach is a personalized, multichannel communication strategy designed to engage members through platforms they favor, including phone, email, text, mail, and social media. This comprehensive engagement model enhances care coordination and increases access to crucial services, while also providing educational resources to empower members in managing their health.

Moreover, Absolute Total Care has augmented its quality team, which actively works to support members who might miss key preventive care services, such as well visits. Through dedicated monthly consultations with primary care providers, expert staff deliver tailored insights and strategies that benefit vulnerable patients while enhancing overall member satisfaction.

Patrick T. Ryan, Chairman and CEO of Press Ganey, detailed the significance of the award, stating, “By leading in critical areas such as access, communication, and care coordination, Absolute Total Care is setting a high standard for member-centered, high-quality care.” His words emphasize the impact of a strong focus on listening to and satisfying member needs, ensuring the delivery of meaningful healthcare experiences.

John W. McClellan, Plan President and CEO of Absolute Total Care, expressed his gratitude for the recognition, noting that it is the result of years invested in steadfast dedication and adherence to their core principle of maintaining the best interests of their members. He stressed the organization's mission to transform community health on an individual basis, affirming that this recognition validates the measurable value created through their efforts in healthcare.

Building upon their success, Absolute Total Care aims to continue improving member experiences throughout 2026, emphasizing convenient appointment scheduling, recognizing team performances, and employing data-driven methodologies to enhance patient care quality. These initiatives align with their commitment to fostering healthier communities, one individual at a time.

To explore more about Absolute Total Care’s services and their profound impact on community health, visit absolutetotalcare.com. Their persistent effort to provide affordable and reliable healthcare has been pivotal since they entered the managed care marketplace in South Carolina in 2007, catering to members of Medicaid programs across all 46 counties.

Moreover, understanding healthcare is not only about treatment but also about the experiences surrounding it, Absolute Total Care continues to shape a supportive and responsive healthcare environment, ultimately aiming to foster a society where access to quality health care is a guarantee, not a privilege. This ongoing commitment not only elevates the member experience but sets a benchmark for future healthcare practices within the industry.