#Customer Experience #Egypt #Foundever #Luxor

Foundever's Major Expansion in Egypt

In a groundbreaking announcement, Foundever®, a leading global provider of Customer Experience (CX) solutions, is taking significant steps to enhance its operations in Egypt. The company plans to create 5,000 new jobs over the next four years, along with the opening of a new, state-of-the-art contact center in Luxor. This expansion marks a pivotal milestone in Foundever's strategy to solidify Egypt's status as a premier outsourcing destination.

A Commitment to Local Talent

Foundever's growth initiative is set against the backdrop of Egypt's burgeoning role in IT and CX services. The nation has become known for its skilled workforce and robust government support, making it a prime location for offshoring operations. The Cairo-based company experienced a remarkable 115% growth in the past year and currently services 15 clients across 14 languages.

The Luxor facility will enable Foundever to tap into the region's rich talent pool while fostering socio-economic development in Upper Egypt. As the company strives to bolster the local economy, it aims to provide thousands of new job opportunities.

Continued Partnership with the Egyptian Government

Moreover, Foundever has extended its Memorandum of Understanding (MoU) with the Information Technology Industry Development Agency (ITIDA) for an additional four years. This partnership underscores Foundever's long-term commitment to investing in the talent and infrastructure of Egypt.

Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, highlighted the country's success in the outsourcing sector, noting that the new Luxor center demonstrates increasing confidence in Egyptian talent. He emphasized the government's role in fostering a favorable investment climate through advanced digital infrastructure and innovative policies.

Eyes on the Future

As Foundever embarks on this expansion, it seeks not only to enhance its operations but also to uplift the region's reputation as a leading hub for outsourcing. By maximizing untapped talent resources and contributing to Egypt's industry growth, Foundever is poised to make a lasting impact on the local economy.

About Foundever

Foundever is a trailblazer in the Customer Experience sector, boasting a workforce of 150,000 employees worldwide. With a commitment to quality and excellence, the company continues to innovate and expand its reach, delivering top-notch services to clients globally. To learn more about Foundever, visit www.foundever.com.