#USA #Kansas City #Incident Management #Daupler #Aqualateral

Daupler Secures $15 Million Series B Funding

Daupler, a leading management solution for utilities and municipalities, recently revealed that it has successfully closed a Series B funding round amounting to $15 million. This financing, predominantly led by Aqualateral, an investment vehicle focused on water-related solutions, marks a significant step for the company in its mission to optimize incident management in real-time for essential services.

Expanding Global Reach

The investment will significantly enhance Daupler's capabilities in automating incident-response management for utility services, particularly in the electricity sector. According to Jiten Manglani, Aqualateral’s Director of Investments, this funding is pivotal for developing transformable solutions that empower communities to tackle increasing challenges tied to water and climate crisis. As climate-related events become more frequent, innovative responses in utility management are more critical than ever.

Daupler's platform provides crucial tools that revolutionize the efficiency and effectiveness of utilities facing urgent incidents such as water leaks or power outages. This financial boost will enable the company to ramp up the development of AI-driven data analysis and extend its client base across various regions including the UK and the EU.

The Need for Modern Solutions

John Bertrand, Daupler's CEO, emphasized the immense pressure utilities face to operate with limited resources. Many of them struggle to respond promptly to incidents due to understaffing and a lack of efficient systems. Daupler's tools not only help in identifying and categorizing incidents but also automate team scheduling and deployment, ensuring more rapid and effective resolutions. This funding will quicken their product innovation and expansion efforts, as well as enhance the quality of service provided to customers.

As the market pushes for automated incident response, Daupler stands at the forefront, ready to assist utilities in modernizing operations to ensure robust resilience. The company has noted considerable operational improvements in its journey, receiving accolades at various forums such as the Smart Water Summit and being recognized in the GovTech Top 100 list.

Enhancing Incident Response Capabilities

With the recent funding, Daupler plans to further capitalize on its system for managing incident response across 38 states in the U.S., as well as expand its offerings in Canada and New Zealand. By leveraging advanced analytics capabilities, the company aims to streamline training, team distribution, and real-time situation monitoring, thereby enhancing field operations.

Furthermore, the company is focused on bolstering communication between crew members and the public, refining their layout and processes to offer an improved experience to both utility workers and customers. This proactive communication is crucial during emergencies and disruptions.

Global Growth Plans

Following its success in the U.S. market, Daupler is determined to facilitate innovation in incident management for utilities across the globe. In particular, water utilities in the UK and EU face similar challenges as those in the U.S., including aging infrastructure and increasing weather-related disruptions. The emphasis on adopting Daupler's technology is an invaluable resource for enhancing resilience and decreasing response times.

Daupler's proven ability to drive operational efficiency has shown significant results, claiming reductions of up to 50% in response times and an 80% decrease in incident resolution costs. This impact was evident during Hurricane Helene in September 2024, where the company swiftly automated responses to thousands of incidents across affected states, showcasing its power to aid utility workers under immense pressure and to keep residents connected and informed.

The experiences from users, like the supervisor Tim Segard from Durham, North Carolina, further underline the transformative nature of Daupler's solutions. Tim highlighted how the platform has empowered supervisors to manage on-call staff more efficiently and significantly improved communication and response times.

Conclusion

Daupler's commitment to automating incident management is not just about improving efficiency; it’s about safeguarding communities by ensuring essential services are restored rapidly when they are most needed. As the company embarks on this new growth phase, supported by Aqualateral’s investment, its mission to streamline emergency responses and enhance public utilities promises to reshape the landscape of utility management. To learn more about Daupler and its innovative solutions, visit Daupler's website.