Nomis Solutions Appoints Amy Chase as Chief Customer Officer to Enhance Client Experience

Nomis Solutions Elevates Amy Chase to Chief Customer Officer

Nomis Solutions, a frontrunner in the financial services B2B SaaS landscape, has officially appointed Amy Chase as its Chief Customer Officer as of January 29, 2026. With a vision to streamline and enhance the client experience, Chase will now oversee all customer-related interactions, from implementation and support to comprehensive account management. This initiative aligns with the company’s strategy to expand its product offerings and customer reach.

Since joining Nomis in 2022 to lead the Services organization, Chase has been pivotal in transforming the way clients engage with the company’s platform. Her tenure has registered marked improvements in customer retention rates, attributed to her focus on fostering trust and collaboration. Greg Demas, CEO of Nomis, noted, "Amy has fundamentally changed how our customers experience Nomis. Her leadership has not only led to significant improvements in our customer retention but has also set the stage for seamless integration of AI solutions into our offerings."

Bringing over 20 years of expertise in customer success within SaaS environments for financial institutions, Chase’s contributions are already being recognized as transformative. Under her guidance, Nomis has redefined its service delivery structure, establishing a robust operational framework that has enhanced overall customer satisfaction.

Chase expressed her excitement about stepping into this expanded role, stating, "It's an exhilarating time to take on the Chief Customer Officer position as we innovate our platform with advanced analytics and AI capabilities. Our clients encounter intricate challenges related to pricing and profitability, and it is my utmost priority to ensure they receive the support, insights, and partnership essential for their success."

As a pioneer in pricing optimization solutions, Nomis Solutions specializes in delivering tailor-made financial solutions to leading banks and credit unions globally. With more than two decades of experience, the firm is on a mission to redefine the possibilities within its integrated platform that combines customer insights, product strategies, and pricing execution. This evolution is central to meeting the modern expectations of consumers.

The company envisions leveraging its analytical advancements to bolster financial institutions’ understanding of their clientele, thus proactively addressing shifting demands. As Chase embarks on her new journey as Chief Customer Officer, both Nomis and its customers stand to benefit from her wealth of experience and innovative approach to customer engagement.

In conclusion, the appointment of Amy Chase as Chief Customer Officer marks a turning point for Nomis Solutions. As the company aims for expansion and greater market penetration, her leadership is expected to refine its services immensely, ensuring that customer success remains at the forefront of its business strategy. This change is not just about leadership; it's about enhancing the customer experience in an increasingly competitive financial technology arena. Her commitment to creating a collaborative environment and driving results will pave the way for Nomis to achieve its ambitious goals in the fintech world.