#United States #Denver #Pinnacol Assurance #Colorado Workers #Insurance Provider

Pinnacol Assurance: A Beacon of Support for Injured Workers

Pinnacol Assurance has earned the prestigious title of the highest injured worker satisfaction score in Colorado for the ninth consecutive year, showcasing its steadfast commitment to providing top-notch care and support to workers facing recovery. This recognition stems from data published by the Colorado Division of Workers' Compensation, which indicates that Pinnacol's satisfaction ratings have consistently surpassed the state average and a benchmark score of 4.0 over the past decade.

John O'Donnell, the President and CEO of Pinnacol Assurance, emphasized the company's understanding of the vulnerabilities injurious workers experience. He states, "Experiencing a work-related injury or illness can be an incredibly challenging and stressful time for individuals. At Pinnacol, we prioritize the experience of our workers, knowing that it plays a pivotal role in their recovery journey. We are honored to be recognized as the leading carrier in Colorado for injured worker satisfaction and remain dedicated to removing barriers to coverage while enhancing access to our compassionate and responsive care."

Pinnacol's dedication doesn't stop at satisfaction scores. The company has cultivated a robust array of services to support over 35,000 workers annually. These services include personalized return-to-work programs designed to facilitate a smooth transition back into the workforce, ensuring that workers receive dedicated support throughout the entire process.

In recognition of Colorado's diverse workforce, Pinnacol has implemented bilingual support services tailored for Spanish-speaking injured workers. This strategic move underscores the company's commitment to inclusivity and highlights its enhancement of specialized resources, including a dedicated bilingual claims support team, resources targeted specifically at Spanish speakers, safety representatives, and free training opportunities.

Furthermore, Pinnacol has invested in modernizing its communication channels by introducing an SMS communication program that allows both English and Spanish-speaking workers to interact seamlessly with their claims representatives via text message. Early feedback has been overwhelmingly positive, marking a significant step toward improved accessibility and responsiveness.

The warm words of Kenny, a 65-year-old Colorado resident, illustrate the impact Pinnacol has on individual lives. After suffering an injury while installing Wi-Fi at a job site, he feared the mounting medical costs and how he would support himself. Upon connecting with his claims representative, he felt a sense of reassurance. He expressed gratitude, stating, "I have to thank my company for having Pinnacol because they could have had some fly-by-night insurance company that didn't want to do anything. But so far, I'm getting the best treatment. Everything's just been a blessing."

Pinnacol Assurance currently safeguards over 1 million workers throughout Colorado, ensuring they receive the best possible care when challenges arise. By making compassionate care and extensive support their top priorities, Pinnacol is instrumental in enabling injured workers to navigate their recovery and return to fulfilling, productive lives.

About Pinnacol Assurance

Pinnacol Assurance stands as a leader in the workers’ compensation insurance sector, renowned for its superior injured worker care and customized safety solutions. The organization takes pride in its comprehensive approach that helps clients minimize risks and achieve cost savings. Their commitment to community investment shines through initiatives like the nationally recognized apprenticeship program and Pinnacol Foundation scholarship program. Their dedication to diversity, equity, and inclusion has garnered numerous accolades, further solidifying their role as a trusted provider in Colorado. For more information, visit Pinnacol.com.