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Arcos and OverIT Forge a Strategic Integration Partnership

On January 28, 2026, Arcos LLC, a prominent provider of utility resource management and work execution software, announced a strategic partnership with OverIT, a global leader in field service management (FSM). This collaboration aims to streamline utility operations by integrating their respective platforms to potentially reduce inefficiencies often caused by disjointed systems.

The partnership brings together OverIT's enterprise-level FSM platform with Arcos's tailored solutions that specifically cater to utility service coordination, task execution, and on-site communication. By merging these technologies, the two companies aim to establish a comprehensive, seamless operational workflow from initial work requests and planning to field execution and customer problem resolution.

Utilities today are facing increasing pressure to modernize their operations amidst aging infrastructure and a growing number of complex service demands. The current landscape often sees utility providers relying on disparate systems for work management and team operations, which leads to substantial inefficiencies and data silos. The fresh collaboration of Arcos and OverIT is designed to address these challenges by enhancing visibility, coordination, and data flow among field teams, contractors, and back-office operations.

“Utilities require modern, flexible, and complementary platforms instead of disconnected tools that impede efficiency,” said Paolo Bergamo, CEO of OverIT. “The leadership position of Arcos in North America combined with OverIT’s expertise in the EMEA region creates a unique opportunity to amplify our impact and deliver significant value for utility clients facing mounting operational and environmental challenges.”

Paul Bernard, CEO of Arcos, echoed these sentiments, highlighting the shared commitment to support the personnel and processes behind critical infrastructure operations. “By integrating our work execution and team management solutions with OverIT's FSM platform, we empower utility companies to better combine planning, dispatching, and field execution, which leads to faster response times, enhanced safety, and a more consistent customer experience.”

Through their continued collaboration, Arcos will also serve as a distribution partner for OverIT's software solutions in the United States and Canada. This will expand access to OverIT’s FSM capabilities for North American utilities, leveraging Arcos's established industry connections and expertise in utility services.

For more information regarding this partnership and their integrated offerings, you can visit Arcos or OverIT.

About OverIT

OverIT has emerged as a leading provider in field service management software, boasting over 25 years of experience in addressing complex use cases for businesses globally. With more than 200 clients improving daily efficiency in linear sectors such as electricity, utilities, telecommunications, oil and gas, and transportation, OverIT pushes the envelope in providing geospatial and collaboration capabilities essential for critical operations. Their cutting-edge technology is further backed by Bain Capital and Renaissance Partners, and they continue to be acknowledged by major consulting firms like Gartner and IDC as one of the top FSM and Mobile Workforce Management providers.

About Arcos

Arcos stands as the primary platform for utility work execution and resource management, assisting critical infrastructure organizations in planning, mobilizing, and coordinating teams and tasks essential for community functioning. The Arcos OnCommand suite allows utilities to connect daily operations with emergency responses, uniting damage assessments, restoration processes, vegetation management, team and contractor coordination, and field execution from initial planning through to reporting and recovery. With over 200 utility companies utilizing Arcos's services, organizations can manage disaster preparedness and response operations while maintaining real-time situational awareness across connected systems.

By uniting work execution with resource availability and real-time field knowledge, Arcos facilitates safer operations, quicker service restorations, lower costs, and enhanced reliability for utilities at crucial times.