#Japan #Tokyo #HOUSEI #Sanyodo #WelcomID

Revolutionizing Bookstores with Smart Unmanned Operations

In a significant move towards modernizing retail operations, HOUSEI Corporation has announced the implementation of its innovative unmanned store solutions at Sanyodo Bookstore locations. Starting in April 2024, 34 out of Sanyodo's 66 stores will operate under a smart unmanned model, utilizing advanced AI technology to enhance customer service and operational efficiency.

What Are Smart Unmanned Operations?

HOUSEI's unmanned store solutions leverage artificial intelligence and IT tools to create a seamless shopping experience. This technology allows for 24-hour store operations without the need for staff, which is particularly beneficial in today’s environment, where labor shortages and pandemic-related restrictions have affected traditional retail models.

Kazuhiro Kato, President of Sanyodo Holdings, expressed confidence in this initiative, stating that the smart unmanned setup would encourage customers to visit bookstores without worrying about limited hours. This aligns with a shift away from reduced hours that many businesses have adopted post-COVID.

Operations in Specific Locations

The Sanyodo Bookstore locations experiencing this transformation include:

• - Hoshikawa Store in Kuwana, Mie Prefecture: Traditionally open from 10:00 AM to 9:00 PM, it will transition to unmanned operations from 9:00 PM to midnight starting May 18, 2026.
• - Motosu Store in Motosu, Gifu Prefecture: This location will implement a fully unmanned operation model, remaining open 24 hours from May 29, 2026.

Customer Experience

With a focus on improving customer experience, Sanyodo’s smart unmanned stores will feature a unique entry system. Using the HOUSEI's WelcomID facial recognition solution, customers will access the store quickly and easily, enhancing the shopping experience.

Current Status of Smart Unmanned Operations

As of now, 34 Sanyodo Bookstore locations utilize housei's AI-driven solutions for entry and operations, categorized into three models:

• - 24-hour unmanned stores: Including locations like Yomogi and Handa stores.
• - Limited unmanned hours: Such as Ishikawa and Yoro stores, operating during specific night hours.
• - Mixed operations: Certain stores, including Seki East, feature both unmanned opening and closing hours.

Future Goals

Sanyodo intends to expand these smart unmanned operations to more of its locations, aiming to restore a sense of excitement and engagement for customers seeking new literary adventures any time of the day or night.

About HOUSEI's Unmanned Store Solutions

HOUSEI is committed to addressing modern retail challenges through its unmanned store solutions, which include facial recognition, web booking, surveillance, and automated payment systems. These solutions are designed for various industries, ranging from bookstores to gyms and vintage clothing shops.

For example, an indoor golf practice facility in Tokyo successfully implemented a fully unmanned model, where member-only access is facilitated through scheduled openings using smart entry systems. Currently, HOUSEI is actively seeking partners for sales and installation to further enhance its offerings.

For more details, you can visit their website: HOUSEI Unmanned Store Solutions.

Connecting the Leaders

In a dialogue showcasing their vision for the future, Kazuhiro Kato of Sanyodo and Jun Tamanaka of HOUSEI engaged in a thoughtful discussion on enhancing customer experiences through technological advancements. You can read the full interview here.

Conclusion

The introduction of smart unmanned operations at Sanyodo Bookstores represents a vital shift in the retail landscape, promising to provide an engaging and efficient service while overcoming contemporary challenges. As more locations adopt this model, both HOUSEI and Sanyodo are at the forefront of a revolution in the way consumers interact with bookstores.