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Integris Revolutionizes Service Delivery with AI-Driven Innovations

Integris, a trailblazer in the realm of future-ready managed services, has unveiled major enhancements to its Artificial Intelligence for IT Operations (AIOps) framework. This initiative comes after a year dedicated to creating and testing custom automations aimed at improving service quality, operational consistency, and long-term scalability.

Instead of relying on existing AI solutions, Integris has embraced a unique approach where it learns by engaging directly with its own processes. This hands-on method involves designing, testing, and fine-tuning automations using real internal workflows. By doing this, Integris ensures that any AI-enabled services offered to clients are based on directly acquired knowledge and are reliable.

Dr. Brian Luckey, the Chief Information Officer of Integris, highlighted this commitment, stating, "AI isn't something we deploy blindly - we build and validate it inside our own environment first, with security and governance as foundational design principles." By focusing on creating efficiencies, Integris plans to make its teams more effective, which will ultimately contribute to a stronger and more resilient service model for its clients.

Starting in March 2025, Integris rolled out over 125 bespoke automation solutions covering various aspects such as help desk routing, client health scoring, cybersecurity monitoring, and system communications. The integration of these automations has significantly improved internal processes, reducing the need for manual work while boosting consistency and predictability in operations. The impact has been remarkable, with gains including the creation of 26,000 hours of capacity and 30 minutes saved on each service ticket, alongside 50% faster resolution times. Nevertheless, Integris stresses that these metrics are merely outcomes of their innovation efforts rather than the primary mission. The central aim is to build a sustainable AIOps foundation that enhances service quality in preparation for future advancements, including autonomous, self-healing capabilities.

Kris Laskarzewski, Chief Transformation Officer at Integris, stated, "Our goal is to continuously improve how we operate, not to chase automation for its own sake." Each automated workflow has undergone rigorous testing within the company's infrastructure before implementation. The team strives to eliminate operational friction as much as possible to allow their staff to concentrate on what matters most: their clients. This forward-thinking approach is the essence of Integris's vision for next-generation managed service provision.

As it moves forward with its AIOps development, Integris is keen on expanding proactive diagnostic capabilities, establishing automated remediation paths, and solidifying governance frameworks. These enhancements aim to guarantee that AI-driven operations remain transparent, well-documented, and aligned with client needs. Ultimately, these advancements will empower the organization to offer consistent outcomes, swifter response times, and intelligent service experiences across its national footprint.

Through this innovative framework, Integris is not only enhancing everyday operations but is also paving the way for its clients to transcend typical routine tasks and embrace high-impact work that fosters growth.

For a deeper insight into Integris' AIOps framework and the successes that are setting the stage for client deployments, the full case study can be accessed at Integris AIOps Case Study.

About Integris

Integris stands as a national leader in future-ready managed services, crafting innovative solutions that propel digital maturity for small to midsize enterprises. The organization transcends traditional IT management by providing strategic roadmaps aimed at enhancing operations, bolstering cybersecurity measures, optimizing cloud solutions, and ensuring compliance—while simultaneously empowering clients' digital capabilities. With a commitment to transforming organizations into agile and intelligent digital powerhouses, Integris regularly ranks on the Inc. 5000 list of fastest-growing companies and is backed by the private equity division of the Ontario Municipal Employees Retirement System (OMERS). For additional information, please visit Integris.