#USA #Customer Service #Stevie Awards #Bonita Springs #BeneCard PBF

BeneCard PBF Shines with Silver Stevie Award for Customer Service

BeneCard PBF, a prominent name in pharmacy benefit management, recently achieved a significant milestone by winning the Silver Stevie Award in the Sales and Customer Service category at the prestigious 20th annual Stevie Awards. This accolade underscores BeneCard PBF's commitment to delivering exceptional customer service within the industry.

The Stevie Awards, recognized globally, celebrate outstanding achievements in customer service, contact centers, business development, and sales. The recent competition attracted over 2,100 nominations from diverse organizations worldwide, spanning 41 nations and territories. Winners were judged by an independent panel of 150 professionals who evaluated submissions based on detailed performance metrics.

BeneCard PBF's win marks its third consecutive year of recognition at the Stevie Awards, with previous accolades awarded in 2024 and 2025. This consistent recognition is a testament to the organization’s steadfast dedication to elevating service standards and fostering continuous improvement.

In a statement, Dave Slonac, Assistant Vice President of BeneCard PBF's Contact Center, highlighted remarkable advancements in operational performance. The contact center improved its average speed of answer significantly, dropping from 27 seconds in 2024 to an impressive 21 seconds in 2025. Furthermore, over 99% of incoming and outgoing calls met quality standards, evidencing the organization's commitment to maintaining high levels of service.

To ensure ongoing excellence, the contact center has maintained a perfect score in written communication quality and continues to excel in response times. A third-party audit validated 100% accuracy in call handling, showcasing BeneCard PBF's unwavering focus on accountability and service delivery.

Jeff Shea, President of BeneCard PBF, articulated the organization's philosophy, stating that "This Stevie Award validates our commitment to placing members at the center of all our endeavors. Our team continually strives to provide high-quality, meaningful support to our members."

The significance of this award extends beyond internal validation; it reflects the broader industry recognition of BeneCard PBF’s continuous drive for excellence. Maggie Miller, President of the Stevie Awards, emphasized that the scores received by award winners reflect the extraordinary customer impact and innovation that these organizations exhibit.

BeneCard PBF distinguishes itself in the pharmacy benefit management sector not just through commendations but through a workplace culture that highly values and empowers its employees. Each submission for recognition highlights the organization’s dedication to investing in people and processes, which leads to tangible improvements in quality, efficiency, and member satisfaction.

As a leading pharmacy benefit manager serving various clients, including large corporations and small businesses, BeneCard PBF integrates clinical expertise with a focus on member-first service, thereby promoting better medication adherence and predictable healthcare costs. Its U.S.-based customer service operates year-round, providing multilingual support that caters to diverse community needs.

Overall, BeneCard PBF’s win at the Stevie Awards reflects not only its past achievements but also a continuous commitment to setting higher benchmarks in customer service within the pharmacy benefit management industry. As the organization looks forward to future challenges, its focus on quality service and customer satisfaction remains unwavering.

With this award, BeneCard PBF reinforces its position as a leader in the industry, determined to enhance the healthcare experience for all its members.