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Decisiv's New Initiative to Propel Fleet Performance

Decisiv, Inc., recognized as a leader in Service Relationship Management (SRM) solutions, has introduced an innovative program designed to assist fleets in boosting their revenue and operational efficiency. This new initiative, named the Decisiv Fleet Best Practices Scorecard, aims to provide fleets with critical service performance metrics at no cost, facilitating more informed decision-making and improved service delivery.

Understanding the Decisiv Fleet Best Practices Scorecard

The Decisiv Fleet Best Practices Scorecard serves as a comprehensive tool for fleets to quantitatively track their performance related to maintenance and repair services. This program will roll out quarterly updates, starting with data from the first quarter of 2025, allowing fleets to assess how effectively they are managing service events in real-time.

Tim Hardin, President of Decisiv, emphasized the importance of this scorecard, stating, "Top-performing fleets utilizing our SRM platform are successfully minimizing downtime during maintenance and repairs, which subsequently enhances their revenue streams." He further noted that this scorecard highlights essential service metrics that offer insights into fleet performance, allowing businesses to identify areas in need of improvement that can lead to measurable increases in asset availability.

Key Metrics for Evaluating Fleet Performance

The scorecard evaluates fleet efficiency across several specific criteria, including:
1. Days Out of Service (DoS): This metric indicates the average time assets are unavailable for operations due to maintenance and repair needs.
2. Cases with Service Requests: This measures the frequency of maintenance and repair requests initiated by the fleet.
3. Cases with Notes to Dealer: This reflects the level of digital communication initiated with dealers regarding maintenance needs.
4. Cases with Fleet Actions: This quantifies the activity generated by fleets within the Decisiv SRM platform.
5. Average Hold to Respond Hours: This tracks the time taken from the notification of an estimate to the dealer's response.

These actionable metrics not only enable fleets to assess their performance but also foster a culture of continuous improvement across service networks.

Benefits of the Scorecard

The Decisiv Fleet Best Practices Scorecard is designed to promote standardization and consistency in service practices across dealership networks. By utilizing the scorecard, fleets can:

• - Monitor improvements over time,
• - Benchmark their performance against similar fleets,
• - Gain insights that drive better service decisions.

The scorecard serves as a testament to the ongoing value of utilizing the Decisiv SRM platform, encouraging fleets to engage consistently with the tool for scheduling services, facilitating communication, and monitoring service provider performance.

Accessibility and Engagement

One of the significant advantages of the Decisiv Fleet Best Practices Scorecard is that it is available at no cost to all fleets using the Decisiv SRM platform. Fleets can easily obtain their individual scorecards by visiting decisiv.com/fleets. This approach demonstrates Decisiv's commitment to empowering fleet operators with the data they need to thrive in a competitive marketplace.

Company Overview

Founded in Virginia, Decisiv, Inc. has established itself as a leading provider of asset service management solutions. The company supports the largest ecosystem for managing commercial vehicle service in North America, enabling over 5,000 service locations to effectively handle more than 74,000 fleets, collectively managing upwards of 4 million service events annually. With the Decisiv SRM platform, the company connects dealers, service providers, OEMs, and fleets, delivering critical data and fostering collaboration that enhances service quality and operational efficiency.

With this initiative, Decisiv continues to solidify its position as an industry leader, providing tools that help fleet operators maximize their performance, reduce downtime, and ultimately increase revenue.