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Shinka's Impact at Japan DX Week 2026

The excitement at the Japan DX Week 2026, held at Tokyo Big Sight from April 8 to 10, is palpable, especially at the Shinka booth in East Hall E25-38. This year's theme, "Phone × Face-to-Face × AI", underscores Shinka's commitment to transforming traditional business communication through advanced technology.

As attendees flock to the booth on the first day, they are greeted by a comprehensive display aimed at addressing common challenges faced by enterprises, such as moving away from person-dependent sales and effectively harnessing real-life conversations into organizational knowledge. Shinka's innovative solutions have drawn considerable attention, with many visitors stopping to engage with staff and inquire about the offerings.

New Features that Steal the Spotlight

The buzz around the booth primarily centers on two new features: Face-to-Face Recording and Business Talk Feedback—launched earlier this year. These tools leverage Shinka's AI Communication Integrated Platform, KaiKura, to simplify traditional processes.

Instant Data Capture with Mobile Ease

The Face-to-Face Recording feature is particularly user-friendly, allowing for seamless recording of in-person meetings directly through a smartphone app. Visitors express their astonishment at the ease with which they can automate data transfer to KaiKura without needing specialized devices.

AI-Powered Business Talk Insights

Equally impressive is the Business Talk Feedback feature, where AI analyzes recorded conversations. This tool not only highlights the strengths and areas for improvement but also demonstrates considerable cost savings in training and a clearer basis for coaching. Management representatives praise it for its anticipated benefits in standardizing on-site training and improving overall communication quality within their teams.

Join Us Until April 10th

The Shinka booth continues to invite visitors to participate in demonstrations, which provide a hands-on experience with the new functionalities. Those interested in resolving their organization's communication challenges are encouraged to explore what Shinka has to offer before the expo concludes at 5 PM on April 10th.

Event Details

• - Event Name: Japan DX Week Spring - 17th Internal Business DX Expo
• - Dates: April 8 (Wednesday) to April 10 (Friday), 2026, from 10:00 AM to 5:00 PM
• - Location: Tokyo Big Sight
• - Booth: East Hall E25-38
• - Pre-registration: Attendees are encouraged to register in advance via this link.

About KaiKura

KaiKura serves as a cloud-based platform that streamlines communication management, allowing businesses to maintain comprehensive records of all interactions through various channels such as phone, email, SMS, and LINE. By organizing communications by customer, KaiKura prevents dependency on specific personnel and fosters an environment where high-quality customer service is accessible to all team members.

This platform supports unlimited call recordings—whether from landlines or mobile devices—and AI automates transcription and summarization of these conversations. Additionally, KaiKura utilizes AI to flag potentially problematic interactions, ensuring a more manageable workload for customer service teams while enhancing the quality of telephone engagements.

With over 3,100 companies and 6,200 locations having adopted KaiKura since its launch in August 2014, the service maintains an impressive 99.7% retention rate. Recent accolades, including the ITreview Grid Award for CTI Leaders in Winter 2023 and recognition from the BOXIL SaaS AWARD for its excellence in inbound call center systems, further validate its position as an industry leader.

For more information, visit the official website of KaiKura: https://kaiwa.cloud/. Note that KaiKura is a registered trademark of Shinka Co., Ltd.