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MedRisk Achieves $4 Million Savings with ActivTrak

In recent times, MedRisk, a top provider of managed care solutions for workers' compensation, unveiled significant financial achievements attributed to the integration of the ActivTrak work intelligence platform. The company, which oversees a vast claims ecosystem encompassing over 3,200 employees, reported estimated annual savings of around $4 million and acquired stronger insights into workforce activities.

MedRisk specializes in managing the entire claims lifecycle, connecting injured workers to appropriate care while optimizing medical expenditures, streamlining provider payments, and enhancing analytics across a staggering volume of processed bills exceeding 500 million. As the organization expanded — including several acquisitions in 2024 — the need for better visibility into day-to-day workforce dynamics emerged. Earlier assessments, such as annual reviews, were insufficient in portraying the ongoing activities of teams and business units.

To bridge these gaps, MedRisk implemented ActivTrak's cutting-edge solution, which enabled a cohesive and detailed perspective of workforce operations, granting leaders the ability to examine individual business performances based on work patterns rather than mere aggregate outputs. Jeff Ericson, the Senior Vice President of Infrastructure and Chief Information Security Officer at MedRisk, commented on the transformation: "Prior to utilizing ActivTrak, we lacked visibility into day-to-day work. It was challenging to differentiate whether someone was effectively working their full hours or only contributing partially. The platform now allows us to identify mismatches between expected and actual work, providing crucial insights into our operations."

Originally, MedRisk's financial losses were estimated at around $7 million annually, a figure that has significantly dropped to approximately $3 million since utilizing ActivTrak, indicating a robust return on investment of 11 times its value. Gabriela Mauch, the Chief Customer Officer and Head of the ActivTrak Productivity Lab, stated, "MedRisk illustrates what organizations can achieve when they intertwine output metrics with actual work engagement. Many leaders are unaware of the workforce utilization gaps, yet when illuminated, the financial ramifications can be both profound and quantifiable."

The company now actively employs ActivTrak for daily reports on workforce utilization, allowing managers to discern variances between anticipated and experienced work patterns. This process aids in identifying fundamental issues stemming from workflow hesitations or programming constraints, and it has opened dialogues about resource allocation and operational efficiency. Executive-level reviews that include the CEO ensure that insights on worker productivity and potential work-life balance concerns are regularly evaluated.

Furthermore, the data has been instrumental in framing decisions surrounding cost management and oversight; for instance, it allows for comparisons of contractor billing against observed activity for any discrepancies. Such analytics have led to a clearer understanding of system efficiencies and prompted actions to amend any areas of concern where work occurs outside prescribed parameters.

As more teams began to grasp the benefits of data-driven decision-making, there was an inherent increase in the organizational adoption of ActivTrak. Ericson noted, "The more knowledge and analytics we have at our disposal, the more empowered our teams are. I frequently have inquiries from colleagues asking to implement this tool for their own teams."

Looking forward, MedRisk intends to further harness ActivTrak's work intelligence platform to gain insights into AI tool utilization and uncover existing control deficiencies. This strategy reflects the organization’s commitment to comprehensively understanding workforce dynamics across its various teams, systems, and the integration of upcoming technologies.

For additional information about how MedRisk leveraged ActivTrak for expansive returns, visit their detailed case study or join their forthcoming webinar focusing on maximizing workforce ROI lessons derived from this success.

About MedRisk

Founded in 1994 and located in West Conshohocken, Pennsylvania, MedRisk stands as the largest managed care organization in the U.S. dedicated to physical rehabilitation for workers' compensation and auto casualty claims. In addition to its expertise in medical bill review, MedRisk innovates with network solutions aiming to bolster claim outcomes while alleviating administrative encumbrances for payers, providers, and injured workers. For further details, explore medrisknet.com or connect at 800-225-9675.

About ActivTrak

ActivTrak represents a pivotal provider of work intelligence necessary for grasping workplace transformations within the era of artificial intelligence. Celebrated for its award-winning platform, ActivTrak compiles behavioral data across personnel, tools, and AI-powered agents, enhancing operational visibility and productivity metrics. Trusted worldwide by over 9,500 organizations and recognized by key industry accolades, its mission is to deliver quantifiable returns and optimize business outcomes. To learn more, visit activtrak.com.