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3CLogic Named Thirdera's 2024 Partner of the Year

In a remarkable recognition of collaborative efforts within the tech sector, 3CLogic has been named Thirdera's Partner of the Year for 2024. This prestigious award was announced during the fourth annual Hexy Awards ceremony, highlighting the growing partnership between 3CLogic and Thirdera, a company that achieved Global Elite status as a ServiceNow partner.

3CLogic, recognized for its AI-driven contact center platform tailored for ServiceNow, has made significant advancements in enhancing customer and employee experiences. The partnership, which began with the innovative development of CitizenKey—a platform designed to improve public sector engagement—has expanded to serve global enterprises across various industries.

Denis Seynhaeve, CEO of 3CLogic, expressed his pride in receiving this accolade. He stated, “To be named Partner of the Year by Thirdera is an honor, and it underscores our commitment to delivering transformative customer experience (CX) and employee experience (EX) strategies together.” This collaboration reflects a shared vision to modernize customer service capabilities, moving away from outdated systems towards unified solutions that enhance every aspect of the customer journey.

The integration of 3CLogic's Services with ServiceNow allows for a seamless experience, eliminating redundant processes and streamlining workflows. As businesses increasingly turn to ServiceNow for operational efficiency, 3CLogic provides a certified platform that augments existing IT, customer, and employee products within ServiceNow. This comprehensive approach facilitates personalized and consistent service delivery across multiple channels.

Key features of 3CLogic's solution include:

• - Conversational AI: Engaging customers with natural language processing to improve interaction quality.
• - Real-time analytics: Providing instantaneous feedback on customer interactions to enhance service delivery.
• - AI-driven sentiment analysis: Leveraging machine learning algorithms to assess customer emotions.
• - Automated workflows: Streamlining processes from back-office functions to front-line customer engagement.

The partnership is particularly timely as many enterprises are grappling with the limitations of legacy systems and conventional customer service models. By implementing innovative strategies forged through their collaboration, 3CLogic and Thirdera are driving a new era of customer service that minimizes operational complexity while maximizing service effectiveness.

Jon Reynolds, Senior VP of Global Alliances at Thirdera, elaborated on the significance of this recognition, stating, “3CLogic’s innovative platform has transformed our client interactions. Their success in seamlessly integrating contact center capabilities with ServiceNow's functionalities has enabled us to provide tailored experiences effortlessly.” This partnership not only enhances service delivery but also contributes to reduced operational costs.

Looking forward, both organizations aim to continue pushing the boundaries of CX and EX initiatives, exploring new ways to harness the capabilities of the ServiceNow platform. This dynamic partnership not only sets a standard within the industry but also exemplifies the potential of technology in enhancing customer service. As they chart the path ahead, 3CLogic and Thirdera remain unwavering in their commitment to innovation and excellence, demonstrating that effective partnerships can indeed lead to extraordinary outcomes.

For further details on 3CLogic, visit www.3clogic.com. More information about Thirdera is available at www.thirdera.com.