Altius Link to Showcase Innovative Solutions at Call Center/CRM Conference 2026 in Osaka

Altius Link at the Call Center/CRM Conference 2026

Altius Link Co., Ltd., based in Shibuya, Tokyo, will participate in the upcoming Call Center/CRM Conference 2026 on May 27th and 28th, 2026, in Osaka. This highly anticipated event will showcase the latest advancements in customer service technology and strategies.

We invite attendees to visit our booth, where we will feature our all-in-one contact center solution, Altius ONE for Support, powered by generative AI. This innovative platform seamlessly integrates essential features for contact centers, allowing for enhanced customer interaction from initial calls to post-call processing.

Moreover, we will introduce our next-generation voice agent, designed to facilitate smooth customer interactions through voice and video. This solution leverages audio and visual technology to improve customer support and make purchasing processes more efficient.

Additionally, we will host a series of seminars focused on practical applications of voice recognition tools and strategic communication approaches companies should adopt in the era of AI agents.

Seminar Highlights

On May 27th, our first seminar, titled “How Will Customer Support Evolve? Learning from Consumer Research and Latest Case Studies,” will be held from 4:00 PM to 4:45 PM at venue J07. In this session, we will share insights from our annual report on communication practices between businesses and their customers, which has been published for eight consecutive years. Based on the results of a survey conducted among 3,000 consumers, we will discuss the communication strategies and channel designs that companies must consider as digitalization reshapes customer service.

Our speakers include Reiko Hota, Director of Marketing Strategy at CX² Sales Division, and Toshiki Tamura, Head of Planning and Development Division. Their insights will provide valuable perspectives for organizations looking to enhance their customer experience (CX) through effective communication channels.

The second seminar, “Elevating New Employee Training and Quality through Effective Use of Voice Recognition and Generative AI,” will take place on May 28th from 4:00 PM to 4:45 PM at venue J17. Here, our industry veterans will elucidate how voice recognition technology can transform employee training processes and improve service quality. By examining concrete examples from the field, we will demonstrate practical methods for integrating voice recognition results into everyday business operations, including summarizing call texts and analyzing call reasons.

Our speakers for this session include Mitsuyoshi Kimura, Manager of the 3rd Service Division of the CC Division, and Yasushi Kamata, Acting Manager of the Development Unit at the 1st Service Development Department.

Event Details

- Date: May 27th and 28th, 2026
- Time: 10:00 AM to 5:00 PM
- Location: MyDome Osaka, Booth Number 3F-15 in Hall F

Participation is free, but pre-registration is required. You can register by visiting the event's official website.

Altius ONE for Support is a comprehensive solution focused on customer support that addresses contact center operations and problem-solving workflows. This platform utilizes advanced digital capabilities, including voice-to-text conversion and the integration of generative AI into cloud-based contact center infrastructures. By analyzing diverse data sets, including Voice of Customer (VOC), we enable organizations to make informed decisions quickly, optimizing operations based on data and enhancing customer experience.

Altius Link is dedicated to creating value through the fusion of human elements and digital innovation, providing one-stop BPO services that encompass front and back-office operations, IT solutions, and more across multiple regions. We continue to contribute to evolving customer experience (CX) standards through innovative approaches that align with sustainable development goals.

For additional information on our services, please visit our website.

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