#Japan #Tokyo #find #Tobu Department Store #Lost Item Cloud

Introducing the Lost Item Cloud Service at Tobu Department Store Ikebukuro

Tobu Department Store Ikebukuro, one of Tokyo's largest department stores, is proud to announce the implementation of the 'Lost Item Cloud Find' service developed by Find Inc. This innovative service is set to enhance the way lost items are reported and managed, significantly improving customer experience. Starting from June 1, 2026, customers will be able to make inquiries about lost items through a convenient chat function, eliminating the need for traditional communication methods.

Enhancing Customer Experience Through Technology

The introduction of the 'Lost Item Cloud Find' service is a major step towards modernizing operations at Tobu Department Store. With an average of 1,200 lost items handled monthly, the department store's staff has traditionally been overwhelmed with inquiries coming in through phone, in-person visits, and emails. This new service aims to alleviate the workload on staff by streamlining the inquiry process via chat, which is not only quicker but also more efficient for customer service.

The lost item management staff will also benefit from a dedicated app designed for their use, helping them to manage lost items with ease. Staff members can expect a substantial reduction in operational burdens, allowing them to focus on providing better service to customers while maintaining their regular duties.

Multilingual Support for All Customers

In line with the goal of enhancing service for all visitors, the 'Lost Item Cloud Find' service supports multiple languages, including Japanese, English, simplified Chinese, and Korean. This feature ensures that language barriers do not hinder communication, catering to both local residents and international visitors. Users can initiate a chat simply by verifying their email address, making the process seamless and user-friendly, without the need for app installation.

A Smarter Approach to Lost Items

The technology behind 'Lost Item Cloud Find' is designed to address common challenges faced by individuals in search of lost belongings. By allowing users to upload images of their lost items for comparison, and automating correspondence, the service creates a more effective and efficient environment for both customers and staff.

The objective is clear: to reduce time spent on lost item inquiries and improve return rates. This innovative approach not only elevates the efficiency of operations but ensures higher satisfaction levels among customers, fostering trust and reliability between the department store and its clientele.

Service Launch and Operational Details

Starting June 1, 2026, the 'Lost Item Cloud Find' service will be available 24 hours a day, with dedicated response hours from 9:00 AM to 10:00 PM. Inquiries made after 9:00 PM will be addressed the following morning, ensuring timely responses for all customers looking for assistance.

To use the service, customers can visit the official Tobu Department Store Ikebukuro website and navigate to the FAQs page for more information: Tobu Department Store Ikebukuro.

Company Background

Tobu Department Store

• - Name: Tobu Department Store Co., Ltd.
• - Location: 1-1-25 Nishikebukuro, Toshima, Tokyo
• - Capital: 500 million JPY
• - Business: Department Store Operations
• - Website: Tobu Department Store

Find Inc.

• - Name: Find Inc.
• - CEO: Akira Takashima
• - Location: 3-13-3 BIZCORE Nishishinbashi, Minato, Tokyo
• - Capital: 100 million JPY
• - Business Focus: Lost Item Management and Digital Transformation Services
• - Website: Find Inc.

With these advancements, Tobu Department Store Ikebukuro aims not just to improve the experience for those who visit, but also to foster a sense of security and community trust among all patrons, thus contributing positively to urban daily life.