WISI Partners with Nortex to Enhance Managed IPTV Services for Hospitality Sector

Introduction

In a remarkable step towards modernizing video services for hospitality, WISI, a leading telecommunications solutions provider, has joined forces with Nortex Communications. This collaboration aims to expand the deployment of TiVo's managed IPTV services specifically designed for the hospitality industry, including hotels and hospitals. By utilizing WISI's Inca IP Video Platform, Nortex is poised to deliver a seamless and high-quality viewing experience, thereby enhancing customer satisfaction in hospitality settings.

Transitioning to the Future of Video Delivery

Traditional cable services are being phased out in favor of more sophisticated and manageable options. Nortex recognized the need for a reliable, cost-effective, and scalable solution to transition from conventional digital cable systems to a fully managed IPTV framework. Chris McNamara, Director of Network Operations at Nortex, highlighted this need by stating, "We needed a way to serve our hospitality customers while eliminating the need for a headend or set-top boxes in every room." This points to a growing industry trend where efficiency and customer experience are prioritized over outdated methods.

The Solution: WISI's Inca IP Video Platform

Nortex Communications found the answer in WISI's Inca platform, which boasts an Advanced Bit Rate (ABR) receiver. The platform's design allows operators to utilize ABR feeds for seamless video delivery, making it an ideal fit for hospitality venues. Content is initially converted into an IP transport stream at a central location and then modulated into QAM at the property level using WISI's Blueline Edge Series equipment. This process avoids the need for significant infrastructure investments that would typically come with such transitions, making it particularly appealing for hospitality providers.

The Benefits of Collaboration

The partnership between WISI and Nortex stands out not just for the technology involved, but also for the support and reliability offered. McNamara stated, "WISI stood out because of its flexibility, hardware reliability, and strong customer support." This aspect is crucial, as transitioning technological systems can often be fraught with challenges. With WISI's commitment to collaboration and support, Nortex found peace of mind during the transition.

Sharen Sandhu, the VP of Product at WISI America, emphasized the challenges many operators face in adapting to modern video delivery systems. "Hospitality video delivery is a challenge for many operators transitioning to ABR," said Sandhu. "We are proud to support Nortex Communications in modernizing their video services while maintaining their commitment to the hospitality sector."

Expanding Service to Commercial Subscribers

The integration of WISI's technology allows Nortex to extend TiVo IPTV services beyond residential subscribers to commercial venues. This is particularly significant given the competitive nature of the hospitality and healthcare markets. The ease of deploying these advanced services ensures that Nortex can maintain a competitive edge while enhancing guest experiences.

Future Implications and Community Focus

Both WISI and Nortex are deeply rooted in their community-oriented approaches. Nortex Communications, with over 115 years of experience in delivering innovative communication solutions, prioritizes honesty, reliability, and accountability. They aim to enrich the quality of life for the communities they serve, echoing WISI's commitment to innovation in telecommunications technology.

Conclusion

As the landscape of video services continues to evolve, partnerships like that of WISI and Nortex will not only pave the way for enhanced viewing experiences but will also ensure that the hospitality industry can meet the increasing demands of today's consumers. With an eye towards the future, this collaboration is a beacon for tech evolution within the sector, illustrating how forward-thinking solutions can effectively enhance traditional industries while prioritizing customer satisfaction.

For more detailed information on WISI's offerings and the Inca IP Video Platform, visit www.wisigroup.com and for Nortex Communications, visit www.nortex.com.