Unisys Achieves Gold Recognition for Best Customer Experience in 2024 Awards Ceremony

Unisys Secures Gold Award for Exceptional Customer Experience

Unisys, a leading global technology solutions company, has achieved a remarkable milestone by clinching the Gold Award at the 2024 European Contact Center and Customer Service Awards (ECCCSA). This prestigious accolade signifies Unisys' commitment to excellence in customer experience, marking their third consecutive victory in this category.

The award recognizes Unisys' Digital Workplace Solutions global service delivery team for its continuous efforts to enhance client interactions through innovative technologies and personalized services. The proactive approach adopted by the team has played a crucial role in delivering high-quality customer service consistently over the years.

In addition to the Gold Award, Unisys also received recognition as a finalist in three other significant categories: "Best Customer Service Team," "Outsourced Contact Centre of the Year," and "Best Cross-Functional Collaboration." This demonstrates the company's holistic commitment to providing superior service and supporting its clients across various sectors.

Patrycja Sobera, who serves as the Senior Vice President and General Manager of the Digital Workplace Solutions division at Unisys, expressed her gratitude for the recognition. She stated, "We are incredibly honored to receive the Gold Award from the 2024 European Contact Centre and Customer Service Awards. This recognition is a testament to the dedication and hard work of our team, who consistently strive to enhance and evolve customer experiences through innovative technology and personalized services."

"In a highly competitive market, we take pride in leading the way in customer experiences and are eager to set new standards in the industry," Sobera added.

Unisys’ success in the ECCCSA is not a one-time achievement. The company previously garnered the Silver Award for "Outsourced Contact Centre of the Year" and the Bronze Award for "Best Customer Experience (Large Team)" in 2023, showcasing a sustained track record of excellence.

The ECCCSA, now celebrating its 24th year, aims to highlight outstanding achievements in customer service and contact center operations, providing a platform for industry leaders, emerging talents, and innovators from across 44 countries. This year’s ceremony, held in London, emphasized the importance of resilience and innovation in the face of challenges presented to service sectors after the global pandemic.

The awards were presented during a ceremony that recognized achievements across 30 categories, meticulously judged to ensure fairness and clarity among nominees. This reflects the ECCCSA’s commitment to recognizing those who excel in customer service and supporting continuous improvement across the industry.

Unisys remains steadfast in its mission to optimize digital workplace experiences, a goal that aligns closely with its corporate ethos of unlocking potential through innovative solutions. As the company looks towards the future, it aims to maintain its leadership in creating exceptional experiences for its clients.

As reported on November 26, 2024, by the ECCCSA, Unisys continues to lead initiatives in customer experience that meet the evolving demands of a diverse client base. To learn more about Unisys and its Digital Workplace Solutions, visit Unisys.com.

In conclusion, Unisys’ accolades in customer service underscore the company’s unwavering dedication to improving customer experiences. With a focus on innovation, personalized service, and a commitment to excellence, the company is poised to continue leading the way in redefining customer experience standards in the technology sector.