#India #Digital Transformation #Bengaluru #6D Technologies #M1 Limited

M1 Empowers Telecoms with 6D Technologies' Cloud-Native Solutions

In a substantial advancement within the telecom industry, 6D Technologies has effectively migrated M1 Limited's Prepaid and Maxx services to a groundbreaking digital business support system (BSS), known as Canvas. This endeavor highlights a significant step towards modernization in service delivery and customer experience. The project spanned over 15 months, where countless subscribers transitioned from outdated infrastructure to the efficient Canvas platform, cementing M1's place as a leader in digital evolution.

Seamless Migration Process

The migration process was seamless, ensuring minimal disruption to M1's customers. This endeavor is not merely a technical upgrade; it's about reimagining how telecom services are delivered in today’s digital landscape. By employing a comprehensive suite of tools from 6D Technologies, M1's legacy systems were replaced with an agile framework designed for operational efficiency. The transition promises enhanced service delivery that accommodates the evolving needs of its customer base.

Advanced Features of the Canvas Platform

The Canvas platform is equipped with multiple advanced functionalities that integrate various aspects of operational management. Key components include:

• - Customer Relationship Management: Streamlining customer interactions for improved satisfaction.
• - Unified Product Catalogue: Organizing offerings in a consistent manner for better accessibility.
• - Order and Workflow Management: Ensuring that operations flow smoothly from order placement to service delivery.
• - Billing and Invoicing: Modernizing the financial transactions related to customer services.
• - 6D Technologies Digital API Gateway: Facilitating integrations with other systems for enhanced flexibility.
• - Gamification and Interactive Features: Engaging customers through innovative tools and features.

Additionally, 6D Technologies offers Magik, their Campaign Management Solution, packed with analytics, loyalty management, and retailer commission setups, which enhances M1's marketing capabilities. The Aureus module incorporates a Retailer Portal, providing easy access to e-top-up services.

Voices Behind the Migration

Marko Cetkovic, the Chief Digital Officer at M1, emphasized the importance of partnering with 6D Technologies. He stated, "Our collaboration is pivotal in modernizing our digital BSS and campaign management processes. This migration is not simply about operational improvement; it's about reducing the time it takes to launch new services and preparing our organization for the future."

Manish Arora, Co-Founder and CRO at 6D Technologies, shared insights into the implications of this migration: "The successful transition of M1's services showcases the scalability and power of our digital solutions. Not only does it enhance their operational capabilities, but it also positions M1 to offer superior and data-driven customer experiences. In a competitive industry, these advantages are invaluable."

The Future of Telecom Operations

As M1 Limited forges ahead, the successful migration to 6D Technologies’ Cloud-Native BSS marks a milestone not only for the company but for the telecom sector as a whole. This strategic move emphasizes the continuous evolution of digital services serving the modern-day consumer. With streamlined operations, improved efficiency, and a clear commitment to customer satisfaction, M1 stands to redefine standards within the industry.

With the challenges and opportunities that lay ahead in the telecom landscape, 6D Technologies remains committed to assisting its clients in navigating their digital journeys. By adapting rapidly to changing consumer expectations and technological advancements, M1 is poised to thrive in an ever-evolving digital ecosystem.