#Japan #Tokyo #Digital Adoption #ITreview #TechTouch

TechTouch Achieves Prestigious 'Leader' Award

TechTouch Inc., a pioneer in the field of digital adoption platforms, has announced a remarkable achievement after being recognized as a 'Leader' in two distinct categories at the ITreview Grid Award 2025 Spring. This accolade highlights TechTouch's ongoing success in providing unparalleled services in the Digital Adoption Platform (DAP) and Manual Creation Tools sectors, marking the ninth consecutive quarter that the company has received this distinguished honor.

Award Categories

The recognition was awarded in the following categories:

1. Digital Adoption Platforms - Achieving the 'Leader' title for nine consecutive quarters as of Spring 2023.
2. Manual Creation Tools - Also recognized as a 'Leader' for nine consecutive quarters starting Spring 2023.
3. Customer Success Tools - Obtained the 'Leader' status for four consecutive quarters since Summer 2024.

These awards are a testament to TechTouch's dedication to providing top-notch solutions for organizations looking to improve user engagement and operational efficiencies.

About the ITreview Grid Award

The ITreview Grid Award celebrates IT products and services that have gained significant user recognition. This quarterly event evaluates reviews published on the ITreview platform operated by ITcloud, Inc., based in Tokyo, Japan. Approximately 138,000 reviews submitted until March 2025 were analyzed to determine outstanding products that received the 'Leader' designation based on both customer satisfaction and brand awareness.

For more about the award, visit the official ITreview website: ITreview Grid Award 2025 Spring.

User Feedback and Reviews

Numerous verified users have shared positive feedback regarding TechTouch, describing it as user-friendly and highly effective for their operational needs. Some highlights from user reviews include:

• - Users can create content visually without any coding, which allows for extensive customization, such as image displays and branching conditions, making it accessible to non-engineers.
• - The support service is exemplary, providing rapid resolutions to inquiries during guide creation, alongside valuable suggestions for performance measurement and future planning.
• - Users have reported significant improvements in feature adoption rates, with some instances showing up to a 20% increase within a few days of implementing guide functionalities.
• - A/B testing revealed that displaying guidance information can increase customer awareness by about 30 times and adoption rates by roughly six times.

Company Recognition and Awards

Since 2023, TechTouch has accrued multiple accolades, including:

• - Ranked 10th among the 'Great Place To Work®' certified companies in Japan as of 2025.
• - Climbed to 8th position in Deloitte's 'Technology Fast 50 2023 Japan.'
• - Winner of the 'Mizuho Innovation Award' in 2023.

These recognitions illustrate TechTouch's commitment to fostering a positive work environment, innovation, and excellence in its services.

About TechTouch Inc.

Established on March 1, 2018, TechTouch is a leading provider of AI-based Digital Adoption Platforms, boasting the largest market share in Japan for four consecutive years. With over 6 million users as of August 2024, its platform is widely implemented across major corporations and government entities. TechTouch enables users to construct and implement easy-to-follow operation guides without requiring coding skills, thereby alleviating the workload of system administrators and promoting smooth user experiences.

For additional insights into TechTouch's features or to connect with the company, visit their website: TechTouch.