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Mascoma Bank's Digital Transformation: A Leap into the Future with Alkami

In a significant move to modernize its banking services, Mascoma Bank has officially launched Alkami Technology's Digital Sales and Service Platform. This initiative marks a critical advancement in Mascoma's digital banking strategy, aiming to provide an enhanced customer experience and redefine how the bank interacts with its clients.

What is the Alkami Digital Sales and Service Platform?

Alkami Technology, Inc., listed on the Nasdaq as ALKT, specializes in delivering digital solutions tailored for financial institutions across the United States. The newly adopted platform by Mascoma Bank integrates various essential banking functionalities, including onboarding, account opening, and marketing solutions. This seamless integration is not just about technology; it represents a paradigm shift in delivering banking services.

The Vision Behind the Shift

Sam Pause, Mascoma's Chief Innovation and Brand Officer, emphasized that digital banking transcends being merely a product—it's a vital channel for interaction. With Alkami’s platform, Mascoma Bank aspires to offer a user-friendly digital experience that resonates with customer expectations. By leveraging the power of data marketing solutions, the bank intends to craft personalized messages that foster stronger relationships with its customers.

Becoming a Customer-Centric Institution

Mascoma Bank views digital banking as integral to its growth strategy. The Alkami platform empowers the bank to streamline its customer onboarding process, ensuring a swift and efficient experience. Additionally, it enables the financial institution to make real-time decisions based on behavioral insights, effectively nurturing customer relationships and enhancing engagement.

Anticipatory Banking: The Future of Mascoma Bank

By adopting a proactive approach to customer needs, Mascoma Bank is embracing the concept of Anticipatory Banking. This forward-thinking strategy involves identifying customer behaviors and anticipating requirements before they are articulated. The fully integrated platform not only unifies various banking operations but also positions the bank to create meaningful customer interactions throughout the account lifecycle.

Enhancing Community Connections

Taylor Adkins, Vice President of Product Management at Alkami, noted that Mascoma’s commitment to creating a more connected customer experience is commendable. The collaboration between Mascoma Bank and Alkami aims to enhance service delivery to customers and communities, reinforcing the importance of supportive financial solutions.

A Testament to Quality

Alkami has consistently been recognized for its excellence in mobile banking, earning accolades from J.D. Power for two consecutive years (2024 and 2025) for delivering an outstanding mobile banking platform experience. This recognition reflects the platform's capability to meet and exceed customer expectations in the realm of digital banking.

About Mascoma Bank

Established in 1899, Mascoma Bank operates as a mutual bank and Benefit Corporation, boasting a robust network of 25 branches and 2 loan offices throughout Northern New England. Committed to building sustainable communities, Mascoma Bank is a leader in financial services, striving to ensure customers are at the heart of its operations. For over 126 years, the bank has played a pivotal role in strengthening local economies through community-focused financial practices.

For further details on the Alkami Digital Sales and Service Platform, readers can explore more at Mascoma Bank's website or contact the media relations teams for insights into this transformative banking solution.

Conclusion

With the launch of the Alkami Digital Sales and Service Platform, Mascoma Bank is not just embracing digital technology; they are setting a standard for how financial institutions can enhance customer engagement. This strategic move signals a new era of banking—one that prioritizes user experience, community engagement, and anticipatory service. As Mascoma continues to innovate, customers can look forward to an even more connected and personalized banking experience.