#United States #Boston #BV Investment #Court Square #CallTower

BV Investment Partners Completes Majority Sale of CallTower

On April 2, 2026, BV Investment Partners, a prominent middle-market private equity firm, announced the majority sale of CallTower to Court Square Capital Partners. CallTower is recognized as a global leader providing managed cloud communications, contact center, and collaboration solutions. BV and the management team of CallTower will retain a minority stake in the company, signaling an ongoing commitment to its growth trajectory.

CallTower's Prominence in Cloud Communications

CallTower has set itself apart in the competitive landscape of managed service providers by specializing in Unified Communications as a Service (UCaaS), along with offerings in Contact Center as a Service (CCaaS) and collaboration solutions. Their robust partnerships with industry titans, such as Microsoft Teams, Cisco Webex, and Zoom, have empowered enterprises to optimize their communication strategies across various environments, no matter how complex or globally dispersed.

With operations headquartered in South Jordan, Utah, CallTower has strategically expanded its reach to over 80 countries, supported by offices in Rochester, New York; London; Montreal; and the Philippines. This globalization of services positions CallTower favorably in meeting growing demand for seamless, integrated communication solutions in today's digital economy.

Growth Under BV's Ownership

Since BV's investment in CallTower back in 2023, significant strides have been made. The company enhanced its communication strategies in partnership with several key vendors, broadened its marketing routes, and expanded its operational capacity through the strategic acquisition of Inoria. This expansion allows CallTower to cater to a wider array of customer needs with tailored solutions that truly resonate.

Bret England, CallTower's CEO, expressed his enthusiasm about the firm's future, stating, "Our proprietary management platform enables us to provide an all-encompassing suite of integrated solutions. These solutions empower businesses to connect globally and use insights driven by deep customer analytics and artificial intelligence (AI) to drive growth. Our collaboration with BV has been exemplary, and we look forward to scaling further with our new partner, Court Square."

Justin Garrison, a Partner at BV Investment Partners, echoed this sentiment, saying, "CallTower has cultivated a stellar reputation in the cloud communications arena over the last twenty years. It has been our privilege to collaborate with Bret and the CallTower team to implement their powerful growth strategy while achieving mutual goals. Our partnership has allowed us to accelerate bookings, expand geographic presence, and develop new solutions, all of which are vital as we explore further global opportunities."

Advancing Cloud Communication Solutions

CallTower stands out not just for its innovation but for its unwavering commitment to advanced communication technologies. Since its inception in 2002, the company has empowered businesses to engage efficiently through its varied offerings, including AI-first contact center solutions and collaboration tools like Genesys Cloud CX and Five9 Intelligent CX Platform. These solutions are delivered globally via a proprietary integration platform, CallTower Connect.

With a vision for ongoing innovation and excellence, CallTower continues to redefine standards in cloud communication, striving towards transforming business communications and enriching customer experiences across the board. The strategic alignment with Court Square Capital Partners is expected to catalyze further growth, enhancing CallTower's ability to adapt to the evolving technological landscape.

About the Companies Involved

BV Investment Partners has carved a niche for itself, managing over $7.5 billion in assets and focusing on tech-enabled business services and solutions. The firm has a legacy of delivering robust returns while supporting entrepreneurs and management teams, reflecting a commitment to fostering sustainable growth.

As of now, industry experts are keenly observing how this transition will shape CallTower's future in the tech space, especially considering the increasing need for sophisticated cloud communication solutions among enterprises worldwide.

In summary, BV Investment Partners’ transaction illustrates not only a pivotal moment for CallTower but also reinforces the potential growth avenues within the tech-enabled services market, promising exciting developments in the near future.