Classmethod's Cloud Mail Room
2025-07-03 03:23:55

Classmethod Transforms Contract Operations with Todoker's Cloud Mail Room Solution

Introduction


In response to the shift towards remote work prompted by the COVID-19 pandemic, Classmethod, Inc., located in Minato-ku, Tokyo, has implemented the 'Cloud Mail Room' service from Todoker, Inc. This initiative aims to streamline contract operations, reduce lead times, and address employee dependence in handling mail-related tasks. Previously, the need for in-office presence to manage incoming mail posed significant challenges, particularly during emergency state measures.

Background and Objectives


Before the transition to a remote work model, employees were required to come into the office to address mail and packages. During the pandemic, response capabilities were limited to a third of staff on-site, leading to significant delays in replying to sales requests and other urgent matters. The reliance on a private mailbox service created additional burdens as mail forwarding was fixed, tying responsibilities to specific individuals who were physically present in the office.

Among the challenges faced were:
  • - Prolonged lead times for responding to inquiries
  • - Over-concentration of workloads on specific team members
  • - Inefficiencies in handling urgent documentation, such as preparing revenue stamps without prior access to contents.

To combat these issues, Classmethod explored the implementation of the 'Cloud Mail Room'. The primary goals outlined for its integration included:
  • - Seamless mail management in a remote work environment
  • - Reduction of individual dependency in tasks
  • - Less labor-intensive mail management processes
  • - Pre-checking documents through PDF conversion to allow for advance preparations.

Benefits of Implementation


1. Significant Reduction in Lead Times
The 'Cloud Mail Room' has allowed Classmethod to efficiently review documents before their physical arrival. This advancement enables quicker content verification, sharing within relevant departments, and readiness for necessary preparations, thereby accelerating the overall business processes. The flexibility of indicating mail forwarding destinations ensures that workloads do not overload certain team members, thus providing peace of mind for those on reduced hours or vacation.

2. Decrease in Operational Workload
Monthly processing times for receiving, scanning, sorting, and requesting forwarding of mail have dropped by approximately three hours, leading to a notable improvement in operational efficiency.

3. Satisfaction with Usability and Support
The selection of 'Cloud Mail Room' was influenced by its efficient operation, adaptable forwarding options, data security standards, PDF capabilities, and robust support structure. Particularly, the responsiveness during the inquiry phase and the swift post-implementation support were decisive factors in the decision to adopt this solution.

Detailed Case Study


Through the 'Cloud Mail Room', Classmethod has successfully managed to transform their contract operations, minimizing lead times and alleviating staffing burdens. This solution aligns perfectly with Classmethod's vision of fostering flexible working styles and building a resilient operational foundation. Further insights into the case can be found on Todoker’s website: Here.

Company Overview: Classmethod Inc.


  • - Name: Classmethod, Inc.
  • - Headquarters: 1-1-1 Nishi-Shimbashi, Minato-ku, Tokyo
  • - Founded: July 2004
  • - CEO: Satoshi Yokota
  • - URL: classmethod.jp

About Todoker


Todoker, Inc. operates under the mission of connecting people and objects. By digitizing information relating to both, Todoker aims to facilitate a flexible work environment and innovate office operations. Especially amidst the rise of hybrid and remote work models, they address the challenges posed by traditional physical mail and analog information to enhance employee capability and promote seamless work dynamics. More about their services can be found at Todoker Services.

Overview of Todoker Services


Todoker has developed a cloud application for managing mail and deliveries known as 'Todoker'. This solution permits digital management of postal items through smartphones and PCs, eliminating the need for substantial upfront investments. The application aims to adapt office workflows to accommodate hybrid work setups efficiently.

Conclusion


Classmethod’s integration of the 'Cloud Mail Room' by Todoker represents a significant advancement in their operational approach, paving the way for a more agile and responsive business environment conducive to modern working conditions.


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Topics Business Technology)

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