#Japan #Osaka #AI Integration #Call Center #CRM Solutions

Enhancing Call Center Operations through Innovative CRM Strategies

In the modern era, call centers face the daunting challenge of balancing productivity and exceptional customer experience (CX). In response to these pressing issues, GigWorks Cross IT, a subsidiary of GigWorks, will lead an insightful seminar at the upcoming "Call Center/CRM Demo & Conference 2026 in Osaka" on May 27-28, 2026. This focused session addresses how to build a robust digital infrastructure that harmonizes productivity improvement with enriched customer interactions.

Seminar Overview

During this seminar, attendees will explore an array of innovative CRM strategies designed to streamline operations from reducing call volume to minimizing After-Call Work (ACW). Key highlights will include:

• - The role of AI voice bots in facilitating self-service for customers.
• - Real-time speech recognition technology supporting new operators.
• - Automated summary generation utilized to shorten ACW.

With practical demonstrations featuring actual system interfaces, we will unveil techniques that cultivate a supportive environment for both customers and operators alike.

What You Will Learn

Participants will gain critical knowledge and tools, including:

• - Strategies to establish a resilient "CRM digital foundation" that prevents common AI integration failures.
• - Successful case studies demonstrating "significant reductions in call volumes" achieved through voice bot deployment.
• - Operator support mechanisms through advanced speech recognition and FAQ suggestions.
• - Techniques to leverage AI for "shortening post-interaction processing times (ACW)" effectively.
• - Methods to alleviate supervisory burdens via quality scoring and FAQ generation.
• - Insights into prevalent calling center challenges and applicable solutions.

Seminar Details

Date: May 28, 2026
Time: 11:35 - 12:20
Location: MyDome Osaka
For further information and to register for free for the seminar, please visit here.

About the Speaker

Leading the seminar, Kohei Harada, Head of ICT Solutions Product, brings extensive expertise gained from previous projects in the insurance sector, focusing on the implementation of proprietary packaged systems. Through this experience, he has developed profound operational insights and system integration know-how, enabling a deep understanding of the challenges faced by operators and supervisors. Currently, he is dedicated to exploring new approaches to operational improvements incorporating AI technologies and package systems to design practical solutions for real-world challenges.

About GigWorks

GigWorks is committed to being a pioneering platform in the Gig Economy, aspiring to transform the labor market with innovative solutions. With its corporate vision to create a seamless matching system for gig workers, the company develops various system advancements and provides BPO services across multiple sectors. Their ongoing mission aims to foster a better future for the domestic labor market through flexible working models.

GigWorks Cross IT also emphasizes delivering the highest value through its IT consulting services, software development, and AI-driven cloud solutions, acknowledging the need for substantial support across the business landscape.

For any inquiries regarding this release, please contact:
GigWorks Cross IT
Contact: Umeda & Sato
Email: [email protected]
Business Hours: Weekdays 9 AM - 6 PM

All company names mentioned herein are trademarks or registered trademarks of their respective companies.