Join the Seminar on Customer Harassment Prevention Strategies in Tokyo

Seminar on Customer Harassment Prevention Strategies

On February 13, 2026, an insightful seminar focusing on customer harassment prevention will be held online, aiming to enhance understanding and response capabilities among organizations and businesses in Tokyo. This event marks the fifth session in a series dedicated to practical strategies, specifically addressing customer harassment (known as 'kasuhara') that can occur during face-to-face interactions.

Event Details

- Date: February 13, 2026 (Friday)
- Time: 14:00 - 16:00
- Registration Period: January 16, 2026 - February 9, 2026
- Format: Live online broadcast (with a recorded archive available later)
- Participation Fee: Free
- Registration Link: Register Here

Find detailed information about the seminar on this link.

Seminar Overview

The seminar, titled " Coping with Customer Harassment during Visits," is designed to deepen attendees’ understanding of the characteristics and realities of customer harassment during visits. It will provide a comprehensive guide on how to prevent these incidents, respond to initial encounters, and deal with situations post-occurrence. Participants will learn actionable strategies applicable in the field and review critical points relevant to their practices.

In the latter part of the seminar, representatives from the door-to-door sales industry will share their insights and real-life examples, fostering a better understanding of the measures and support systems that organizations should prioritize regarding customer harassment.

Main Themes

- Characteristics of customer harassment during visits
- Basic attitudes and response methods for handling customer harassment
- Strategies for preventing customer harassment in visits
- Case studies: Current situation, practices, and outlook for the door-to-door sales industry as well as examples of harassment cases and responses
- Q&A session to address queries and concerns

Featured Speakers

- Masafumi Yamaguchi: An accredited lecturer from the Japan Harassment Risk Management Association. After his experiences in home care, he joined a training organization, sharing his expertise across the nation. In 2013, Masafumi became involved in developing training services for a personnel services company, offering blended learning experiences through in-person, online, and video training methods. He founded SIHM in 2025, committed to brightening individuals and enterprises through effective training. With over 1,200 talks and approximately 80,000 participants, he brings valuable insights to this seminar.

- Masaki Odai: Director and Secretary-General of the Japan Door-to-Door Sales Association.

About the Japan Harassment Risk Management Association

The Japan Harassment Risk Management Association has provided harassment training and lectures to over 2,000 companies and organizations, regardless of their industry and size. We offer support tailored to on-site circumstances, not only through seminars but also via individual training and system design assistance. We encourage anyone interested to reach out for more information.

- Representative: Eri Kanai, Chairperson
- Location: 5th Floor, Resona Kudanshita Building, 1-5-6 Kudan Minami, Chiyoda-ku, Tokyo
- Website: Visit our official site
- Services include: Various harassment prevention training, instructor and consultant development, etc.
- Contact: Inquire Here