New Partnership Between Eventide Communications and PSG Enhances PSAP Training and Onboarding

Eventide Communications and The Public Safety Group Team Up for Enhanced PSAP Training

In an exciting development for the public safety sector, Eventide Communications has announced a strategic partnership with The Public Safety Group (PSG) aimed at transforming training and onboarding standards for public safety answering points (PSAPs). This new collaboration brings together cutting-edge technology and established training practices, creating a unified platform that will enhance onboarding, quality assurance, and continuous education for emergency response professionals.

A New Era of Public Safety Training

Eventide Communications, known for its advancements in recording technologies for over five decades, will showcase their integrated solution at APCO International's Wellness Workforce Summit scheduled for February 18-19 in Phoenix, Arizona. This event will highlight innovative methods for PSAP leaders to improve consistency in training, coaching, and long-term workforce support. This partnership reflects a shared commitment to excellence in 911 handling and dispatch performance, providing agencies with the tools they need for effective training and development.

The collaboration leverages Eventide's Critical Insights AI (CI AI) system alongside PSG's comprehensive online training curriculum. Founded in 1994 by industry veteran Tony Harrison, PSG has been instrumental in training thousands of public safety professionals across the United States, offering robust online courses tailored for 911 operators, police dispatchers, and telecommunicators. This partnership is set to redefine how training is conducted, offering integrating technology with practical educational methods.

Integrating Advanced Technology with Training

The Critical Insights AI platform, a cloud-based analytics tool developed by Eventide, is designed to enhance the training and evaluation processes within PSAPs. By utilizing data collected from recorded interactions, CI AI automates quality assurance assessments, simplifies supervisory reviews, and provides insights necessary for hiring, onboarding, and continuing education throughout the entire lifecycle of public safety communications.

Through this partnership, agencies that purchase the CI AI system will gain access to PSG’s online training modules, facilitating a seamless training experience. CI AI employs automated quality assurance results to identify specific skill gaps within teams. This enables leadership to assign the most relevant PSG training modules, aligning evaluations directly with educational topics, thus closing the loop between performance reviews and ongoing education.

Brian Roberts, the Vice President of Sales at Eventide Communications, expressed his optimism about the partnership: “With CI AI and PSG training working hand in hand, supervisors can transition from basic evaluations to targeted development in a more consistent, measurable approach.” This integration promises to create a comprehensive closed-loop quality assurance and training program that not only supports leadership priorities but also focuses on staffing stability and workforce support.

Looking Ahead

As Eventide Communications and The Public Safety Group move forward with this partnership, their aim is clear: to set a new standard for training and professional development within the public safety sector. The initiative is expected to significantly improve the quality of responses during emergencies, ultimately benefiting communities across the nation.

For more information about The Public Safety Group and their innovative training solutions, visit www.publicsafetygroup.com. To explore the possibilities with the Critical Insights AI platform, visit www.eventidecommunications.com/product/critical-insights-ai.

With this foundational partnership, Eventide Communications and The Public Safety Group are not just enhancing training—they are revolutionizing the future of public safety operations.