#United States #Des Moines #Workers' Compensation #DMOS Orthopaedic #Hatch Referrals

DMOS Orthopaedic Centers Transforms Workers' Compensation Process

In an effort to modernize and improve the efficiency of workers' compensation operations, DMOS Orthopaedic Centers recently unveiled an innovative referral portal aimed at facilitating communication for Iowa's employers and adjusters. This initiative marks a significant step forward in addressing the prevalent issues linked to bottlenecks in communication.

New Portal Enhances Communication

DMOS recognized that the traditional approach to managing workers' compensation referrals often resulted in excessive back-and-forth communication. A single document request could spark a series of follow-ups via voicemails and emails before receiving a clear resolution. This inefficiency not only consumed time for adjusters, nurse case managers, and employers but also impeded the overall care process for injured workers.

The newly launched portal consolidates all workers' compensation referrals into a single queue, enabling a more streamlined workflow. This innovative solution is designed to automatically process document submissions, extracting necessary details such as claim information and employer authorization, which previously required manual data entry. As a result, partners are now instantly notified when new documentation is ready for review, ensuring they remain informed and engaged throughout the referral process.

Meeting Modern Expectations

With employers and carriers increasingly demanding real-time insights into the status of their injured workers, DMOS aims to set a new benchmark in health services. The initiative not only removes the burden from workers' compensation coordinators who were previously overwhelmed by phone calls and emails but also enhances the experience for healthcare partners.

Chris Schooley, the Workers' Compensation and Network Strategy Manager at DMOS, emphasized the importance of improving the user experience for those referring patients. He noted, "An adjuster shouldn't have to call and leave a voicemail to find out if a work status report is ready. Now they get notified automatically and can access it 24/7." This shift reflects DMOS's commitment to ensuring timely and efficient communication.

A Commitment to Clinical Excellence

DMOS has long been known for its clinical excellence, a reputation that Rich Green, CEO of DMOS Orthopaedic Centers, is eager to broaden. "Our reputation has always been built on clinical excellence. The next chapter is making DMOS the easiest specialty group in the region to do business with. Workers' comp is where that promise gets tested every day," he stated.

By implementing the referral portal, DMOS is determined to not only uphold its standards in clinical care but to simplify the operational aspects for everyone involved in the workers' compensation process.

About DMOS Orthopaedic Centers

Founded in 1955, DMOS Orthopaedic Centers leads the way in providing top-tier medical care to Central Iowa patients. With multiple locations in Ankeny, Des Moines, Urbandale, and West Des Moines, DMOS offers a comprehensive range of orthopaedic services. Their specialties include sports medicine, joint replacements, and pain management, alongside innovative services such as urgent injury clinics and therapy options.

Collaborating with Hatch

The new portal is powered by Hatch, a referral management platform specifically designed for specialty healthcare. This collaboration represents a commitment to improving the flow and tracking of referrals, ensuring a seamless experience for both patients and referring providers throughout the care continuum.

For more information on DMOS Orthopaedic Centers and the new referral portal, visit dmosphysicians.com.

Conclusion

DMOS Orthopaedic Centers is not merely enhancing its operational framework; it is paving the way for an improved experience in the workers' compensation landscape, benefiting employers, adjusters, and most importantly, the injured workers receiving care.