Sendbird Achieves AWS Generative AI Competency, Transforming Customer Experience

Sendbird Achieves AWS Generative AI Competency

In a significant milestone for AI customer experience, Sendbird Inc., a company renowned for facilitating over 300 million conversations monthly, has announced its achievement of the Amazon Web Services (AWS) Generative AI Competency. This recognition distinguishes Sendbird as an AWS Partner that not only understands but excels in utilizing AWS services to implement generative AI solutions that enhance customer engagement and operational efficiency.

The AWS Generative AI Competency serves as a hallmark of technical proficiency and successful client outcomes. It underscores Sendbird's commitment to empowering companies to refine their customer interaction strategies by leveraging cutting-edge generative AI tools and methodologies. By adopting these advanced technologies, businesses are better equipped to deliver hyper-personalized content, enhance workflow efficiencies, and achieve tangible results in their customer service efforts.

According to John Kim, co-founder and CEO of Sendbird, "Earning the AWS Generative AI Competency reflects our dedication to helping businesses transition from AI prototypes to full-scale production systems." During the upcoming reInvent 2025 conference, Kim is set to share insights on constructing reliable and scalable AI systems that can be trusted by organizations of all sizes.

As a key player in the AI landscape, Sendbird’s leadership is encapsulated in its innovative product, delight.ai. This AI concierge is designed to provide a trustworthy and seamless customer engagement experience, integrating across various communication channels like chat, SMS, email, and voice. By utilizing Sendbird’s Agent Memory Platform (AMP), delight.ai offers brands the capability to deliver continuous, personalized interactions, fostering deeper connections with their clients and adapting effectively to their needs.

Eugene Kim, CEO of Hanssem, a leading home furnishings brand in Korea, praised Sendbird’s collaborative approach, stating, "Sendbird is more than a technology provider; they are a partner dedicated to confronting challenges alongside us. With their support, we have accelerated our AI integration and confidently scaled our operational capabilities." This sentiment reflects Sendbird's ethos of working closely with partners to enhance brand experiences through innovative AI solutions.

Sendbird has positioned itself as a trusted ally for over 4,000 top brands, including DoorDash, Match Group, Noom, and Yahoo Sports. The company powers an impressive volume of over 7 billion conversations monthly, ensuring reliability and security that meet the highest enterprise-level standards. Founded in 2013, Sendbird has attracted significant investment from prominent backers including ICONIQ, SoftBank, Tiger Global, and Y Combinator.

In conclusion, Sendbird's recent achievement of the AWS Generative AI Competency marks a pivotal moment not just for the company but for the broader landscape of AI-enhanced customer experiences. With a focus on integrating generative AI into core operational frameworks, Sendbird continues to lead the way in the pursuit of customer-centric innovation and transformative technology solutions.