#Generative AI #AWS #Contact Centers

Transforming Contact Centers with Generative AI and AWS

On September 25, 2025, the Virtualex Consulting Group will host a free online seminar titled "The Future of Contact Centers with Generative AI and AWS: The Cutting Edge of CX Innovation". As generative AI rapidly evolves, contact centers are undergoing significant transformations in response.

In today’s competitive landscape, the quality of customer experience (CX) is crucial to a company's success. Utilizing generative AI alongside a robust cloud platform like Amazon Web Services (AWS) can address key operational challenges that many organizations face.

This seminar will specifically focus on leveraging AWS's cloud contact center services, particularly Amazon Connect, in combination with generative AI services such as Amazon Bedrock and Amazon Q in Connect. Through practical use cases and current trends, attendees will discover the enhanced customer experiences that can be achieved. Additionally, the seminar will highlight Virtualex's extensive operational expertise and clarify how next-generation customer interactions can be optimized.

Seminar Agenda

Part 1: The Current State and Forward-Looking Trends of Contact Centers with AWS and Generative AI

• - Introduction
• - Current adoption status of Generative AI in contact centers (Market and Trends)
• - Reasons why Virtualex advocates for AWS
• - Potential for Generative AI-driven contact centers through AWS

Part 2: Future Visions for Contact Centers and Virtualex's Capabilities

• - The next-generation customer interaction model envisioned by Virtualex
• - Future vision for contact centers grounded in AWS infrastructure
• - Presentation of Virtualex's solutions and track record

Who Should Attend

• - Heads and operational planners of contact centers
• - Professionals involved in enhancing customer experience (CX) and driving digital transformation
• - Executives and management interested in utilizing generative AI in their operations
• - Individuals keen on current examples of AWS and Amazon Connect usage

Take advantage of this opportunity during your lunchtime to efficiently catch up on the latest insights into contact centers.

Event Details

• - Seminar Title: The Future of Contact Centers with Generative AI and AWS: The Cutting Edge of CX Innovation
• - Date and Time: September 25, 2025 (Thursday), 12:05 - 12:50 PM
• - Format: Online Seminar (via Zoom)
• - Cost: Free
• - Hosted by: Virtualex Consulting Group

Register in advance here.
Please note that applications from competitors and related businesses may be declined.

About Virtualex Consulting Group

Founded in Tokyo, Japan, Virtualex Consulting focuses on the area where businesses and customers interact. Adopting the principle that