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Hyland Launches Agent Builder: A New Era in Business Workflows

Hyland, a leader in Content Innovation Cloud™ technology, has recently unveiled its game-changing tool, Agent Builder. This innovative platform enables organizations to design and implement enterprise-grade AI agents aimed at enhancing operational efficiency and streamlining decision-making processes. By leveraging Agent Builder, businesses can deploy agents capable of managing intricate, end-to-end workflows that cater to both secure and hybrid environments, thus providing robust governance.

Enhancing Efficiency Through AI Integration

According to Michael Campbell, Chief Product Officer at Hyland, "Agent Builder makes context-aware enterprise agents practical and manageable, enabling organizations to realize the full potential of AI while empowering their human teams." This shift from experimental AI applications to tangible solutions aims to enhance decision-making and free teams to concentrate on more impactful tasks.

Agent Builder is set to tackle a significant challenge faced by many enterprises: the arduous task of processing and responding to extensive information loads. This platform automates the tedious processes involved in comprehending vast data streams, thereby allowing teams to focus on more strategic initiatives.

Key Features of Agent Builder

The features of Agent Builder are tailored for efficiency and ease of use:

• - Low-Code Environment: Simplifies the creation of agents, making it accessible to users with varying technical backgrounds.
• - Interactive Testing: Provides a pre-deployment validation mechanism for agent behaviors, ensuring reliability before they go live.
• - Open-Source Technology: Built using a technology stack that encourages integration flexibility.
• - Advanced Design Tools: These are based on the Model Context Protocol (MCP), facilitating sophisticated agent configurations.
• - Versatile AI Model Selection: Users can easily switch between various large language models (LLMs) suited to their needs.

Unleashing Practical Applications

With Agent Builder, industries such as finance, healthcare, and insurance can develop agents tailored to specific tasks or collaborative activities. This becomes evident in scenarios like a financial services company utilizing an agent to automate identity verification processes, identify discrepancies, and generate compliance reports. Such implementations significantly streamline processing times and enhance compliance efficiency, consequently mitigating the risk of fraudulent activities.

Seamless Integration and Scalability

One of the notable benefits of Agent Builder is its seamless compatibility with existing workflows, including other Hyland products like OnBase and Automate. This means organizations can transition to using AI-driven processes gradually, avoiding the pitfalls of workforce retraining and operational disruptions. Additionally, the platform supports scalable human oversight—ranging from collaborative human-in-the-loop setups to fully autonomous operations—allowing organizations to maintain appropriate control based on the complexity of tasks.

Advanced Integration Capabilities

Agent Builder features REST API support for diverse technical environments, empowering organizations to leverage various LLMs for distinct applications. The integration with Hyland Automate and other content management solutions facilitates immediate enterprise deployment, accelerating the realization of value. The system also includes tools for promoting cross-platform collaboration via MCP, with future enhancements destined for Agent-to-Agent (A2A) integration, fostering modular application development across an organization’s ecosystem.

Experience Agent Builder at CommunityLIVE 2025

Hyland is thrilled to present Agent Builder during CommunityLIVE 2025, running from August 25-28, 2025. This premier event is an excellent opportunity for innovation enthusiasts to engage with hands-on labs and compelling customer success stories centered on AI advancements. For detailed information and ticket purchasing, please visit CommunityLIVE.com.

For further details about Agent Builder and the extensive range of Hyland products, please check out Hyland.com.

About Hyland

Hyland empowers organizations across the globe with comprehensive solutions that unify content, processes, and application intelligence. Trusted by numerous entities worldwide, including many Fortune 100 companies, Hyland's innovative technologies are reshaping how teams engage in their operations and their external relations. To explore more about Hyland, visit Hyland.com.