#Japan #AI Solutions #Minato #BIZTEL #Dr.Tel

BIZTEL and Dr.Tel: A New Era of Call Center Management

In a significant move to enhance the quality management of call centers, BIZTEL, the cloud-based call center system operated by Link Corporation, has entered into a collaborative agreement with Stadium Corporation, which provides the automated quality management solution, Dr.Tel. Both companies, sharing headquarters in Minato, Tokyo, aim to combine their technologies to provide an unparalleled experience to their clientele.

Link Corporation has established itself as a leader in the call center industry, holding the number one spot in Japan for eight consecutive years, as noted in a report by Deloitte Tohmatsu Research. The BIZTEL system is designed to accommodate both small operations with a single seat and larger implementations serving hundreds of agents, demonstrating remarkable versatility across various sectors such as manufacturing, finance, pharmaceuticals, IT, and services. With over 2,000 companies utilizing its features, the system is recognized for its clarity in call quality, solid stability, and high-level security. Furthermore, it integrates cutting-edge functionalities such as AI-driven call summaries, automatic detection of abusive behaviors, and voice bot compatibility to streamline and automate telephonic operations.

On the other hand, Dr.Tel, created by Stadium, employs advanced AI technologies to score and provide feedback on call quality based on recorded conversations. By utilizing modern tools such as emotional analysis, this service transforms traditional metrics into a more nuanced scoring system, enabling a comprehensive assessment that goes beyond simple numerical values. The flexibility in customizing evaluation criteria ensures that organizations can overhaul their quality assessment processes without compromising existing standards.

As operators in call centers strive to improve customer satisfaction and enhance the skills of their employees, quality management and assessment play pivotal roles. However, these processes are often labor-intensive, requiring supervisors and managers to dedicate significant time to reviewing calls, assessing performance, and giving feedback. The burden of workload, combined with variations in evaluation accuracy among supervisors, presents challenges in maintaining uniform quality assessments across teams.

BIZTEL has long offered features such as call analytics, which quantifies aspects like conversations' tempo and exchange frequency, yet there has been a growing demand for even more sophisticated quality evaluation capabilities. In response to this need, the partnership with Dr.Tel seeks to empower BIZTEL users to leverage call recording data to establish quality assessments that align with their operational frameworks. This integration promises not only to reduce the time spent reviewing calls but also to standardize the accuracy of evaluations through AI, providing operators with specific and actionable feedback that can lead to meaningful improvements.

Dr.Tel Free Trial Campaign

Additionally, Link Corporation announced a campaign offering potential customers the opportunity to try Dr.Tel for free for one month, encouraging more businesses to explore its innovative solution. Interested clients can reach out to BIZTEL's sales representatives or visit their inquiry form found here to express their interest.

Both Link and Stadium aim to solidify their partnership further and contribute significantly to the enhancements in call center quality management practices.

About Stadium Corporation

Stadium Corporation operates under the umbrella of ExaWizards, focusing on AI-driven solutions that merge services and technology. Their Digital Sales Solutions division supports SaaS companies from the startup phase through expansion. The Product Division, centered around the flagship service Dr.Tel, champions the mission of “Transforming data into results” through innovative AI application and technology development. More details can be found on their website: stadium.co.jp.

About Link Corporation

Link Corporation boasts one of the largest operational capacities with dedicated hosting solutions, including cloud-based services and the well-established BIZTEL system. With a diversified service portfolio that includes security services and agricultural initiatives, Link upholds a commitment to delivering subscription-based solutions tailored to modern business needs. Explore more at link.co.jp and learn about BIZTEL at biztel.jp.

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Link has also launched a media site, LINK Watch!, aimed at addressing business challenges with optimal services. Visit their site here for insights and resources.