#Japan #Tokyo #OpenAI #Hosport #AI Phone Agent

Hosport Unveils Next-Gen AI Phone Agent for Hotels

Recently, Hosport, a Tokyo-based company specializing in AI service solutions for the hospitality industry, rolled out a groundbreaking AI phone agent. The new feature integrates OpenAI's Realtime API with Session Initiation Protocol (SIP) to facilitate a seamless conversational experience for hotel guests. This launch marks a significant advancement in how hotels manage guest inquiries, particularly during peak times or late-night hours.

Key Features of Hosport's AI Phone Agent

1. Natural Conversations with Low Latency
One of the standout capabilities of this AI phone agent is its low-latency communication, allowing for natural and fluid conversations. Unlike traditional systems that often break speech into segments, the AI maintains the natural flow of dialogue, making guest interactions feel more organic and less mechanical.

2. Immediate Transcription and Summarization
Once a conversation concludes, the AI automatically transcribes and summarizes the call. This data is then made accessible in the management interface, which includes recorded audio, and is shared in real time via internal channels such as Slack. This feature enhances transparency and streamlines information sharing among staff.

3. Utilization of Existing Knowledge Base
Hosport's AI phone agent effectively leverages the pre-existing knowledge base that handles various communication channels (like phone, email, LINE, WhatsApp, etc.) without requiring additional database setup. While the AI can respond to queries in multiple languages, it will initially support Japanese, English, Korean, and Chinese for phone interactions.

It's worth noting that at present, automated integration with Property Management Systems (PMS) for reservations or inventory is not available. For guests looking to make reservations, the AI will direct them to the official website or relevant booking channels.

4. Flexible Transfer Options with Human-AI Collaboration
In scenarios where the AI cannot address a guest's inquiry, it gathers necessary details before recommending that staff reach out to the guest. For urgent matters, the AI can promptly transfer the call to the designated staff. Alternatively, if a hotel prefers more direct human interaction initially, calls can be routed to the front desk before engaging the AI in specific situations, such as after hours or when no staff is available.

Experience the AI Phone for Yourself

Interested parties can experience this cutting-edge technology by calling the demo line of the fictional Hosport Tokyo hotel at 050-1807-2383. By using this demo number, users can inquire about check-in times, available amenities, or access information, providing them a glimpse into the capabilities of the AI phone agent. Upon calling, an introductory message will guide users to select from four available languages: Japanese, English, Chinese, and Korean. Please note that there is a limit of three minutes for each call.

About Hosport

Since the official service launch in November 2024, Hosport has become a cornerstone in transforming customer service operations within the hospitality sector. With a focus on AI solutions, the company has successfully implemented its service in 74 facilities, responding to over 40,000 inquiries. This innovative approach alleviates the burden of recruiting and training staff, offering a robust solution to the labor shortages faced by hotels. Hosport is committed to achieving digital transformation within the hospitality industry while preserving the human touch that is vital to guest services. For those interested in experiencing the benefits of Hosport's services, the company's website provides an easy contact form for inquiries.

Further Information on OpenAI Realtime API/SIP

In August 2025, OpenAI announced the public availability of its realtime model alongside the Realtime API, featuring enhancements that support the construction of resilient voice agents. For more details, check the official release here.

Company Overview

Hosport Corporation

• - Location: 3-10-2 Kita-Aoyama, Minato-ku, Tokyo, Japan
• - CEO: Soichiro Nishihara
• - Established: July 2024
• - Business Focus: Development and sales of AI phone agent services tailored for the hospitality industry
• - Registration: Telecommunication Business Registration No. A-06-21994
• - Website: Hosport Official Website