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AT&T Maintains Leadership in Customer Satisfaction for Small Business Internet Services

In a significant achievement, AT&T has secured the top position in customer satisfaction for small business internet services, as revealed by the JD Power 2026 U.S. Business Internet Satisfaction Study. This accolade follows the company's earlier recognition in 2025 when it was named #1 in Customer Satisfaction for Small Business Wireless Service. Together, these accolades highlight AT&T's dominance in providing integrated connectivity solutions that small businesses rely on to thrive.

The JD Power study evaluates several key areas affecting customer satisfaction, including performance, reliability, pricing, communication, billing, and digital account management, as well as customer support. AT&T's outstanding ranking indicates its commitment to meeting and exceeding the expectations of small business clients across the United States.

A Testament to Reliability and Performance

AT&T’s notable success can be attributed to its focus on delivering seamless connectivity solutions tailored for small businesses. As Melissa Arnoldi, Executive Vice President and General Manager of AT&T Business, explains: "For small businesses, connectivity goes beyond utility. It's the foundation for serving customers, managing day-to-day operations, and staying ready for what's next." This insight reflects the importance of robust and dependable internet and wireless services for businesses that operate in an increasingly digital landscape.

Solutions Tailored for Small Businesses

Small enterprises require more than just standard internet connections; they need high-quality technologies that support their operational demands across varied environments. AT&T prides itself on meeting these needs with a range of products designed to ensure functionality and performance. Key services include:

• - AT&T Business Fiber® with 5G Backup: This integrated solution provides businesses with fiber infrastructure complemented by AT&T’s extensive 5G network, delivering reliable internet that boasts symmetrical upload and download speeds and a remarkable uptime of 99.9%. In the event of a fiber outage, 5G backup ensures continued connectivity, an essential feature for operations that cannot afford disruptions.
• - AT&T Internet Air® for Business: This service offers a flexible internet option powered by 5G, designed for easy installation, perfect for small businesses that need reliable connectivity without complicated setups.
• - AT&T Wireless Broadband: Ideal for teams that operate outside fixed locations, this service uses AT&T’s cellular network to provide internet access on the go.
• - AT&T Dynamic Defense®: Cybersecurity remains a pivotal concern for many small businesses. This solution provides adaptive cybersecurity that helps mitigate risks by filtering out malicious traffic effectively.
• - AT&T Guarantee® for Business: Setting itself apart, AT&T is the first carrier to offer a guarantee for both wire and fiber networks, ensuring accountability and support should disruptions occur.

This comprehensive suite of services underscores AT&T's commitment not only to connectivity but also to the overall experience of its business customers, a factor seen as vital by small businesses to remain competitive.

Investing in the Future of Connectivity

AT&T continues to concentrate its resources on enhancing its network capabilities while ensuring that small businesses have the tools they need to communicate, serve customers, and manage operations efficiently. With America’s largest wireless network and an expanding fiber footprint, AT&T is focused on delivering solutions that businesses can trust.

By ensuring that technology makes daily operations smoother, AT&T stands ready to help business owners navigate an ever-evolving marketplace, providing the confidence they need to move forward boldly. As noted by Viraj Parekh, Vice President of Converged Networking at AT&T Business, "Small businesses do not run on internet or wireless alone. They need both working together to stay connected wherever business happens."

In conclusion, these accolades from JD Power are not just badges of honor; they represent AT&T's unwavering commitment to its small business clients. Small businesses looking for exceptional service and dependable technology solutions will find a dependable partner in AT&T.

For more information about AT&T's business internet solutions, visit their website at business.att.com.