#Japan #Tokyo #Marketing Association #Online Seminar #Telephone Skills

Free Online Seminar on Telephone Communication Skills

The Marketing Association Inc., a prominent provider of call center outsourcing services, is set to host a free online seminar titled "Mastering Telephone Communication: Techniques from a Call Center Company" on July 29, 2026. This web-based education session aims to equip customer support representatives with essential skills in telephone handling and communication.

What You Will Learn

Participants in this seminar will discover the foundational principles of telephone support through a structured course that combines instructional videos with review tests. This methodology ensures not only acquisition of knowledge but also reinforces understanding through practical assessment.

Whether you are new to telephone support or seeking to refine your existing skills, this seminar is tailored for you. Key topics include appropriate language use and effective telephone techniques aimed at enhancing the quality of engagement with customers.

For those concerned about privacy, rest assured that this is a webinar format where attendees will not be visible or audible to others during the session. This setup allows you to focus on learning without any distractions.

Special Participation Benefits

As an added incentive, participants who complete the post-seminar survey will receive a special gift: "Perfect Telephone Support: A Guide Crafted by Call Center Experts". This valuable resource is a perfect companion to what you'll learn during the session, providing further insights and best practices.

Who Should Attend

This seminar is ideal for:

• - Individuals with little to no experience in telephone support.
• - Anyone looking to overcome a fear of making phone calls.
• - Operators concerned about their proficiency in using appropriate language.
• - Those unsure about their use of honorifics in communication.
• - Employees in customer service roles seeking structured training.

Seminar Flow

1. Access Information: Prior to the event, registered participants will receive an email containing the Zoom link for joining the seminar.
2. Live Session: The course will start with an introduction, followed by structured segments led by a facilitator.
3. Interactive Learning: Each video segment will be followed by a review test that allows attendees to gauge their understanding using Zoom's polling feature.
4. Content Review: The final segment will provide clarification and answers on the review questions processed throughout the seminar.

Seminar Schedule

• - 13:55 – Access Starts
• - 14:00–14:05 – Seminar Start, Opening Remarks
• - 14:05–14:20 – Topic 1: Basics of Telephone Communication (Video, Review Test, Discussion)
• - 14:20–14:30 – Topic 2: Communicating with Honorifics (Video, Review Test, Discussion)
• - 14:30–14:50 – Topic 3: Language Usage for Operators (Video, Review Test, Discussion)
• - 14:50–15:00 – Closing Session

Event Details

• - Date: July 29, 2026, 14:00–15:00 (Access starts at 13:55)
• - Format: Online via Zoom
• - Cost: Free
• - Organizer: Marketing Association Inc.

Company Overview

Company Name: Marketing Association Inc.
CEO: Hirokazu Nakazono
Location: 1-1-15 Ikebana, Taito-ku, Tokyo, Japan
Capital: 17.5 million yen
Services Offered: Call center outsourcing, e-commerce operation assistance, and comprehensive BPO services.

For more information and to register, please visit our Corporate Website or explore our Call Center Services. Additionally, resources on e-commerce strategies are available at Naruhodo! Makasete EC.