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Asendia USA: A Year of Innovation and Success in E-Commerce Logistics

Asendia USA, a prominent player in the realm of international e-commerce logistics, recently reflected on a momentous 2024 that was characterized by extraordinary achievements, advancements in operations, and a steadfast commitment to customer success. Throughout the year, the company made substantial progress in catering to the evolving needs of online retailers, thereby solidifying its position as a leader in the industry.

Annual Growth and Key Metrics

In 2024, Asendia USA recorded noteworthy increases in shipping volumes across all major facilities, with December showing particularly impressive growth compared to the previous year. Throughout peak seasons, the company took strategic measures to enhance customer support, which included extending receiving hours into the weekends and modifying export schedules to accommodate additional uplifts. These proactive adjustments played a critical role in ensuring timely deliveries and increased reliability for businesses that depend on Asendia’s logistics network.

Enhancements at Chicago Facility

Among the milestones achieved was the automation upgrade at the Chicago (ORD) facility, which greatly improved processing times and efficiency in warehouse space utilization. These enhancements led to faster throughput, improved service consistency, and efficient issue resolution capabilities. As a result, customers experienced quicker and more reliable order fulfillment, which significantly reduced transit times and heightened overall customer satisfaction.

Innovative Returns Solutions

Asendia USA also transformed international e-commerce returns through its comprehensive e-PAQ Returns solution. This new service offers retailers a seamless and cost-effective process for handling returns, further improving customer satisfaction rates.

Strengthened Cross-Border Shipping to Canada

One of the clear trends in 2024 was the substantial growth in direct entry shipments into Canada, with Asendia USA investing heavily in its Canadian shipping solutions. By clearing significant volumes of parcels daily from multiple U.S. states, the company has created a dependable logistics solution for U.S.-based e-commerce merchants looking to tap into the Canadian market. Enhancements during this period led to improved tracking visibility and shorter transit times.

During the challenges posed by the Canada Post strike, Asendia USA showcased its crucial role in maintaining deliveries, reinforcing its status as a reliable logistics partner.

Expansion of Services to Mexico

Furthermore, Asendia USA expanded its direct entry solutions to Mexico, aiming to provide retailers with both faster and more reliable shipping options in this rapidly growing e-commerce landscape. By improving delivery times and easing customs issues, businesses benefitted from a more positive customer experience and a competitive edge in the market.

Celebrating the 'Outside the Box' Podcast

A significant educational initiative launched in January 2024 was the podcast titled 'Outside the Box.' Aimed at informing U.S. e-tailers about global e-commerce and logistics, the podcast has quickly positioned Asendia USA as a thought leader in international shipping, providing retailers with valuable insights to improve operational strategies.

Commitment to Employee Satisfaction

Asendia USA recognizes that the success of the business is intrinsically linked to employee satisfaction. In 2024, the company implemented several initiatives to encourage feedback from employees, which included anonymous annual surveys, a 24/7 virtual suggestion box, and the introduction of Culture Champions to gather ideas across facilities. Thanks to these efforts, Asendia achieved a 94% Employee Engagement score, outperforming the industry average.

Looking Ahead to 2025

As we look ahead to 2025, Asendia USA plans to announce additional expansions in service offerings and destinations, driving forward its commitment to innovation and customer success. The company aims to further enhance cross-border logistics for merchants around the globe, securing its foothold in the competitive e-commerce landscape.

For further information about Asendia USA and its logistics solutions, feel free to visit their official website at www.asendiausa.com.