TransPerfect Revolutionizes Multilingual Customer Support with New Zendesk App
TransPerfect Transforms Zendesk Support Capabilities
In a significant move to enhance global business communications, TransPerfect, the leading company in language and AI solutions, introduced its new support application for Zendesk users. This development marks a major leap forward in how customer service teams handle multilingual support.
Features of the New App
The newly launched TransPerfect for Zendesk Support App integrates seamlessly with Zendesk's Agent Workspace. It streamlines the translation of messages and ticket conversations in real-time, enabling businesses to provide superior multilingual content management. Key features of the app include:
- - Neural Machine Translation: Leverage advanced machine translation and large language models, alongside human linguists for accurate translations.
- - Data Compliance: The application strictly adheres to GDPR, ISO 27001, and SOC 2 standards, ensuring customer data security.
- - Instant Language Detection: Agents can now enjoy automatic language identification, which removes the manual language selection process. This improvement enhances response times and boosts customer satisfaction (CSAT) and net promoter scores (NPS).
- - On-Demand Text Translation: Provide personalized customer interactions by translating messages in real-time.
- - Multi-Language Support: With a single support team, companies can effectively assist clients in various languages without requiring multilingual agents.
- - Improved Ticket Management: The app can automatically submit and close tickets, which leads to better CSAGT scores.
Testimonies from Leadership
Phil Shawe, President and Co-CEO of TransPerfect, expressed his enthusiasm about the new offering, noting that “GlobalLink is TransPerfect's flagship technology platform and the world's leading enterprise solution for managing translation. We are excited to integrate it with the Zendesk Support App.” This sentiment underscores the ongoing commitment of TransPerfect to enhance global business communications through innovative technology.
About GlobalLink
TransPerfect's suite known as GlobalLink Now provides secure and immediate translation through various self-service tools, browser extensions, and APIs. This enables businesses to simplify the management of multilingual content while optimizing their customer service operations. By offering such advanced solutions, TransPerfect empowers over 6,000 global organizations to navigate the complexities of language barriers effectively.
How to Access the App
Interested parties wanting to explore the capabilities of the TransPerfect for Zendesk Support App can visit the Zendesk App Marketplace or TransPerfect’s dedicated Zendesk Partner Page. For personalized assistance, users can also reach out via email at [email protected].
Conclusion
As companies continue to expand their reach across borders, the demand for effective multilingual support solutions has never been higher. TransPerfect's introduction of its Zendesk Support App paves the way for improved customer experiences and efficient management of multilingual interactions. This innovative solution not only embodies the future of customer service but also showcases TransPerfect’s dedication to quality and client satisfaction.
The launch reaffirms TransPerfect's position as a leader in the industry, continually driving innovation while solving real-world challenges in global communications.
Topics Consumer Technology）
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