Bell System 24 to Showcase Innovative Solutions at Call Center/CRM Conference 2025 in Tokyo

Introduction

On November 13-14, 2025, Bell System 24 will participate in the highly anticipated Call Center/CRM Demo & Conference 2025, organized by Rick Telecom and Informa Markets Japan. With a focus on innovation and customer experience, the conference marks an important milestone as it celebrates its 26th edition, gathering over 150 companies to showcase cutting-edge technologies and solutions in the realm of customer relationship management (CRM).

Bell System 24, a prominent player headquartered in Tokyo's Minato ward, is committed to transforming customer interactions through advanced communication solutions. The company will feature a booth and conduct seminars centered around its latest concept, VoiceDynamics, which revolutionizes how customer feedback and AI technologies can be integrated to enhance customer experiences fundamentally.

VoiceDynamics Explained

VoiceDynamics embodies a data-centric approach that prioritizes customer voices, commitments, and suggestions collected by contact centers. By blending this vast array of voice data (VOC) with AI technology, Bell System 24 aims to introduce innovative ways to utilize customer feedback. This integration ensures enhanced operational efficiency within contact centers while simultaneously improving the quality of customer interaction. The solution is heralded as an avenue to create infinite value, benefiting businesses through increased sales and effective marketing strategies.

The company's booth will exhibit six key solutions that embrace the VoiceDynamics theme, including:

- Hybrid Operation Loop: A cutting-edge automation solution that generates necessary knowledge for contact center interactions directly from call data.
- Hitotunari AI: A collaborative effort with its subsidiary, Shinker, this service analyzes call data to score customer needs using generative AI technology.
- Bellcloud+CX: This cloud-based contact center platform leverages generative AI, supporting omnichannel communication and providing real-time speech recognition and conversation summarization.

This showcase will further include solutions addressing prevalent industry issues, ranging from VOC analysis to knowledge management, promoting the effective use of data in decision-making processes.

Conference Highlights

As a significant industry gathering, the conference offers a plethora of seminars, panel discussions, and training courses. Key topics will range from the application of generative AI in contact centers to successful strategies for enhancing customer experience (CX). The incorporation of AI into traditional operations enables participants to explore how future contact centers can evolve.

Three notable seminars include discussing the critical role of knowledge base structuring, innovative operational models combining human agents with AI, and the changing landscape of voice infrastructure driven by emerging staffing challenges.

Event Details

- Dates: November 13-14, 2025 (10:00 AM - 5:30 PM)
- Location: Sunshine City Cultural Center, Higashi-Ikebukuro 3-1-1, Toshima, Tokyo
- Booth Number: 2B-33

Registration

Participation is free, but prior registration is required. Interested parties can sign up for the event and specific seminars through the conference's official website.

For further information on Bell System 24 and its innovative solutions, you can visit their official site at Bell System 24 or refer to the conference website at Call Center/CRM Conference.

Conclusion

Bell System 24 continues to lead the conversation in communication solutions, promoting a blend of innovation and strategic thinking that positions it as a key player in the evolving landscape of customer experience. As the company gears up for this essential industry event, it underscores its dedication to helping businesses navigate the complexities of customer interactions in the age of digital transformation.