#Japan #Tokyo #Customer Experience #TikTok Shop #EC Strategy

Upcoming Webinar on Customer Experience Enhancement

The Marketing Association Co., Ltd. is set to host an insightful webinar on December 23, 2025, titled "2026 Strategy: Practical Methods to Upgrade Customer Experience - EC Strategy, TikTok Shop, Apps, and Customer Support". As e-commerce continues to evolve, the necessity for enhancing customer interactions has never been more crucial. This event aims to address common challenges faced by e-commerce professionals, such as stagnant sales, ineffective social media marketing efforts, and improvements in customer service quality.

Common Challenges Addressed:

• - Struggling with insufficient sales growth on e-commerce sites.
• - Difficulty in achieving results from social media sales efforts, particularly on platforms like TikTok.
• - Implementing apps that do not convert into customer visits or purchases.
• - Need for better quality in customer service interactions.

This webinar will provide attendees with valuable insights on how to navigate these challenges effectively. Participants will reflect on the successes and challenges of 2025 in the e-commerce landscape – marked by increased customer experience importance due to the diversification of purchasing behaviors and the introduction of TikTok Shops in Japan.

What You’ll Learn:

The seminar will cover a range of topics integral to optimizing customer experience:

• - Expansion of EC Strategy: Learning how to broaden your e-commerce strategy to incorporate new channels and opportunities.
• - App Development: Understanding the seven critical points of crafting user-centric applications to enhance customer experience.
• - Customer Support: Insights on outsourcing customer care to elevate customer satisfaction rates.

Renowned speakers from various companies will share their expertise, including:

• - HATME Co., Ltd.: Focus on what constitutes effective operations of e-commerce sites with a focus on increasing revenue.
• - Commerce Factory Co., Ltd.: Insights into the TikTok Shop's latest trends and strategies to find a competitive edge.
• - Meguri Co., Ltd.: Essential elements for building apps that significantly improve customer interaction and satisfaction.
• - Marketing Association Co., Ltd.: Effective methods for outsourcing customer support to enhance overall satisfaction.

Seminar Schedule:

• - 13:55 – Access begins
• - 14:00-14:05 – Introductory remarks and overview of the seminar
• - 14:05-14:25 – Presentation by HATME Co., Ltd.
• - 14:25-14:45 – Presentation by Commerce Factory Co., Ltd.
• - 14:45-15:05 – Presentation by Meguri Co., Ltd.
• - 15:05-15:25 – Presentation by Marketing Association Co., Ltd.
• - 15:25-15:30 – Closing remarks and survey invitations

Event Details:

• - Date & Time: December 23, 2025, from 14:00 to 15:30 (JST)
• - Format: Online via Zoom
• - Cost: Free
• - Co-Hosted By: Marketing Association Co., Ltd., Commerce Factory Co., Ltd., HATME Co., Ltd., and Meguri Co., Ltd.

This is a perfect opportunity for executives and professionals aiming to learn effective methods for improving customer experience in their e-commerce strategies. Don’t miss out on the chance to gain essential knowledge that will pave the way for your business's growth in 2026.

Special Offer:

Participants who respond to our survey will receive complimentary access to seminar materials to further their learning!

To register for the event and to learn more about the marketing strategies shaping the future of e-commerce, visit our corporate website at Marketing Association. For additional insights into our services:

• - Call Center Services
• - E-Commerce Operations
• - Check our expert media platform for e-commerce tips: Naruhodo! Makasete EC.