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Hyland's Game-Changing Knowledge Enrichment

Hyland, the trailblazer in content management solutions with its Content Innovation Cloud™, has made a remarkable announcement on July 14, 2025. They are launching a revolutionary feature known as Knowledge Enrichment. This cutting-edge innovation is designed to transform unstructured enterprise data into structured, AI-ready information, breaking down long-standing barriers in the implementation of AI technologies.

In today's rapidly evolving tech landscape, enterprises are adopting AI and automation to improve their operational efficiency. However, many organizations struggle with poorly structured, fragmented content originating from various documents, audio, images, and videos. This new feature aims to address these challenges by converting raw data into clean, contextualized, and intelligently structured information, enabling AI agents to operate effectively and confidently across diverse content types.

Why Knowledge Enrichment Matters

According to Michael Campbell, Chief Product Officer at Hyland, the adoption of AI agents remains hindered due to the lack of proper integration between unstructured content and data. Traditionally, this disconnect results in unsatisfactory business outcomes. With Knowledge Enrichment, Hyland aims to provide organizations with a structured and contextually rich foundation for their AI requirements, leading to enhanced business values.

Unlike conventional solutions that primarily focus on improving user experiences or updating legacy systems, Knowledge Enrichment revolutionizes the way raw unstructured content is processed. By enabling large language models (LLMs) and autonomous agents to interpret and utilize this intelligently structured data efficiently, Hyland is setting itself apart from competitors.

Key Features of Knowledge Enrichment

Knowledge Enrichment is distinguished by several innovative features:

• - Multimodal Enrichment: This allows the extraction of structure, semantics, and content from multiple file types including text, images, audio, and video. The deterministic extraction process strengthens data integrity and utility across the platform.
• - Data Catalogs: Users can manage enriched metadata for both unstructured and structured data, ensuring consistency in operations.
• - Deep Integration: The feature is built to work seamlessly with governance and content workflows within the Content Innovation Cloud, bringing harmony to the data functions.

Federated and Flexible Integration

Knowledge Enrichment is adaptive and future-ready, capable of functioning in diverse repositories whether in a content lake or an enterprise content management (ECM) platform. It not only simplifies chaos but also preserves critical relationships and semantics vital for AI systems to accurately assess and act upon information. With Hyland’s rich history in data-heavy industries, it also caters to specialized needs in sectors like healthcare, legal, and financial services by providing industry-aware transformations.

Amplifying AI Effectiveness

By retaining the original meanings and content structures, Knowledge Enrichment enhances AI understanding while reducing the inaccuracies typically seen in AI operations. It brings to light the essential connections and context from over 600 file formats, an aspect crucial for downstream AI procedures. This coherence is invaluable for data scientists and engineers, enhancing efficiencies in model training and deployment.

Real-World Applications

Industry leaders are already acknowledging the benefits of Knowledge Enrichment. For instance, Roy Godwin, managing director at ECM360, shares that this innovation streamlines the claims automation process in the insurance sector, particularly for capturing damage reports and pictures, ultimately enhancing operational efficiencies.

Experience Knowledge Enrichment at CommunityLIVE 2025

Hyland will feature Knowledge Enrichment at the upcoming CommunityLIVE 2025, from August 25-28, a premier event that assembles industry leaders and innovators. Attendees will gain firsthand experience in using AI to revolutionize content strategies with over 70 hands-on labs and compelling success stories.

For more information on this transformative technology and to explore how it can elevate your unstructured data into AI-ready resources, visit Hyland.com.

About Hyland

Hyland is a leader in providing unified content management and application intelligence solutions. With its innovative offerings, Hyland empowers thousands of organizations globally, including many Fortune 100 companies. By redefining how teams operate, Hyland unleashes the potential for profound insights that drive operational success.