#Japan #Kyoto #Helpfeel #AI Knowledge Platform #TOPPAN Edge

Boosting Financial Productivity with AI Through the Helpfeel and TOPPAN Edge Partnership

In a groundbreaking move, Helpfeel, a company based in Kyoto that specializes in enhancing AI capabilities with its "AI Knowledge Data Platform," has recently entered into a partnership with TOPPAN Edge, located in Tokyo. Initiated on June 1, 2024, this collaboration aims to significantly improve the productivity of financial operations through the integration of AI technologies.

TOPPAN Edge brings years of experience in business process outsourcing (BPO) for financial institutions. They have developed in-depth expertise in managing complex administrative tasks, security requirements, and optimizing business processes. By combining TOPPAN Edge's strengths with Helpfeel's advanced AI technology, the partnership seeks to streamline the administrative tasks across a broad range of industries, particularly in finance, thereby addressing social issues like labor shortages and over-dependence on specific individuals.

Upcoming Seminar Initiative

To kick off this partnership, TOPPAN Edge is hosting a seminar titled "Enhancing the Efficiency of Educational Fund Gift Examination Using AI," set to take place on September 16, 2025. This seminar will tackle the challenges faced in the examination process for educational fund gifts, such as the aging of responsible personnel, the risk of knowledge becoming siloed, and increasing workloads.

The seminar will introduce Helpfeel's "Educational Fund Gift FAQ" service and how it can help overcome these issues. Presenters will be key team members from the TOPPAN Edge, including professionals from their Hybrid BPO division, who will share insights and methodologies developed from their BPO operations.

Proven Results from BPO Operations

Research conducted at TOPPAN Edge's BPO center has demonstrated that even inexperienced operators can reduce search times by up to 70% by utilizing Helpfeel's technology. This evidence supports an increase in operational efficiency, allowing less-experienced personnel to become effective contributors, thus reinforcing the operational efficiency of financial institutions. Moreover, this service adopts a non-competitive knowledge-sharing model, enabling multiple financial institutions to utilize shared resources without preparation on their part.

Who Should Attend?

This seminar is highly recommended for:

• - Financial institution administration officials
• - Administrative center representatives
• - Managers responsible for educational fund gift processes
• - Stakeholders considering enhancements to their service counter operations

Seminar Overview:
"Enhanced Efficiency of Educational Fund Gift Examination Using AI – A Proposal from TOPPAN Edge to Overcome Knowledge Silos and Reduce Examination Burden"
Date and Time:

• - September 16, 2025, 16:00-16:40 (LIVE streaming)
• - September 17, 2025, 16:00-16:40 (Archive streaming)
• - September 18, 2025, 16:00-16:40 (Archive streaming)

Platform: Zoom (LIVE streaming)
Cost: Free (Registration required)
Registration Deadline: September 17, 2025, 18:00
Speakers:

• - Momoko Nishida (TOPPAN Edge)
• - Ikki Noda (TOPPAN Edge)
• - Nobusuke Takunami (TOPPAN Edge)

Future Prospects

Through its synergy with TOPPAN Edge, Helpfeel is committed to helping resolve knowledge silos and improve operational efficiency across a diverse array of fields, including finance. The company continues to focus on promoting the use of its "AI Knowledge Data Platform," designed to facilitate enhanced adoption of AI technologies.

Co-Creating Digital Transformation with the Helpfeel Partner Program

Launched on November 1, 2022, the "Helpfeel Partner Program" represents Helpfeel's initiative to share its AI knowledge and technical expertise with partner companies, ultimately supporting the digital transformation (DX) of client businesses. By accelerating business support in collaboration with partner organizations, Helpfeel aims to fortify the overall DX efforts of companies.

The Importance of an AI Knowledge Data Platform

With the rapid implementation of generative AI and large language models in society, the development of well-structured knowledge data is vital to ensure that AI operates effectively. Companies often overlook the importance of understanding how AI makes decisions based on a structured knowledge base, which is essential for high-quality AI performance. With over 700 sites leveraging their FAQ and knowledge-sharing tools, Helpfeel has accumulated insights to create a robust "AI Knowledge Data Platform" that acts as a foundational support for effective AI usage.

Helpfeel aims to continue providing extensive knowledge utilization across business domains, further promoting operational efficiency and value creation.

For more information about Helpfeel: Helpfeel Official Website

About Helpfeel

Founded: December 21, 2007 (Established Japanese Corporation on December 4, 2020)
CEO: Isuki Rakusai
Kyoto Office: 110-16 Goshomihachimanchō, Kamigyō-ku, Kyōto 602-0023, Japan
Tokyo Office: 2-14-1 Hatchobori, Chuo-ku, Tokyo 104-0032, Japan
Website: Helpfeel Corporate Site

Helpfeel is dedicated to nurturing and utilizing knowledge through an AI Knowledge Data Platform that helps businesses innovate and transform operational efficiencies while maximizing potential through knowledge sharing.