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ePlus Strengthens Its Service Portfolio for Juniper Networks

In a significant move for enterprise IT infrastructure management, ePlus inc. has announced an expansion of its Managed Services and Enhanced Maintenance Support offerings tailored for Juniper Networks. This development aims to enhance operational efficiency and ensure robust network oversight, enabling organizations to navigate the complexities of modern network environments.

Enhanced Support Features

The new service suite caters to various customer needs by combining proactive monitoring of Juniper assets with 24/7 resolution support. This is facilitated by ePlus' team of Juniper-certified engineers. A key highlight is the integrated ePlus executive dashboard, which provides a holistic view of network health by incorporating lifecycle data from the organization’s Juniper devices.

As a recognized Authorized Support Center partner with Juniper Networks, ePlus has elevated its Enhanced Maintenance Support offering to include:

• - Single-call support for multi-vendor environments: Customers can enjoy the convenience of reaching out to one service desk for support across different systems.
• - Access to expert engineers: U.S.-based ePlus certified engineers are available to address technical issues effectively and efficiently.
• - Escalation to Tier 3 support: Should complex issues arise, support can be escalated to Tier 3 Technical Assistance Center (TAC) engineers for advanced troubleshooting.
• - Dedicated customer success resources: Each client will have an assigned customer success representative to ensure consistent communication and satisfaction.

Commitment to Customer Value

Wayne St. Jacques, Vice President of Managed Services at ePlus, expressed enthusiasm about the newly enhanced offerings: "We’re excited to now have the capability to provide Managed Services and Enhanced Maintenance Support for our customers' full Juniper Networks infrastructure. These offerings extend the value we are currently delivering with the Juniper Marvis AI virtual network assistant that provides insights across the network."

The collaboration aims to relieve customers from managing daily IT tasks, allowing ePlus to function as a trusted extension of their internal IT teams. This partnership positions ePlus to deliver an elevated customer experience, shorten resolution times, and reduce downtime risks significantly.

Long-standing Partnership with Juniper Networks

With over a decade of collaboration, ePlus has established itself as a Juniper Global Elite Plus Partner, the top designation within Juniper’s partner program. Together, they work on engineering solutions that mitigate traditional constraints, delivering automated, secure, and scalable networks. This ongoing synergy enables clients to modernize their IT frameworks and achieve better outcomes in their businesses.

For organizations seeking to adapt to the rapidly changing technological landscape, this strategic expansion of services underlines the commitment of ePlus to enhance customer experiences while facilitating seamless operational control in multi-vendor environments.

About ePlus Inc.

ePlus is recognized as a leader in the technology services industry, focused on customer-centric, results-driven approaches. They offer a comprehensive range of solutions, including AI, security, cloud, and networking services, all designed to meet the evolving demands of various sectors. With over 2,100 employees and a strong presence in the U.S. and abroad, ePlus has cultivated decades of knowledge and experience to support its clients effectively.

For further information about ePlus’ Managed Services, visit ePlus Managed Services.