#Japan #AI Solutions #Customer Support #Shibuya #Tayori

Upcoming Event: Customer Support Conference 2025

On December 3, 2025, a key online conference titled 'Customer Support Conference 2025: Moving One Step Ahead for Customers' will be hosted by PR TIMES, featuring insights from Tender Inc., headquartered in Shibuya, Tokyo. The conference aims to focus on enhancing operational efficiency and improving customer experience through innovative practices in customer support today.

The online event, which will be conducted via Zoom, is aimed at customer support and customer success professionals, as well as those in digital transformation (DX) roles. Over the course of one comprehensive day, six sessions will be available to participants, offering practical insights into enhancing self-service rates, optimizing AI chat solutions, and more. The goal is to empower attendees with actionable strategies that achieve both increased operational efficiency and heightened customer satisfaction.

What You Will Learn at the Conference

• - Designing Effective FAQ and Knowledge Bases: Learn hands-on techniques to implement a knowledge base that can achieve a self-service rate exceeding 90%.
• - Seamless Customer Experience (CX): Discover the best practices for combining AI chatbots with human support to create a cohesive customer interaction experience.
• - Data-driven CX Improvements: Explore methods for analyzing customer data, including voice of the customer (VOC) insights, to drive continuous enhancements.
• - Success Stories of Multichannel Integration: Understand how to reduce inquiry handling times by 30% through effective multichannel support integration.
• - KPI Design for Customer Success: Learn about designing key performance indicators (KPIs) that will lead to successful upselling and cross-selling strategies.

Who Should Attend

This conference is highly relevant for:

• - Customer Support (CS) and Customer Experience (CX) professionals aiming to greatly improve productivity.
• - Teams involved in the implementation of AI chat systems or FAQ optimizations.
• - Customer Success Managers seeking to balance customer satisfaction and operational efficiency with limited resources.
• - Business leaders looking to leverage VOC data for product improvement and accelerate upselling.
• - Executives and department heads interested in learning the latest benchmarks and transforming their customer support organizations into growth engines.

Event Details

• - Date: December 3, 2025
• - Time: 10:00 AM - 5:00 PM (JST)
• - Format: Online (via Zoom)
• - Cost: Free of Charge
• - Capacity: 1000 participants

Conference Agenda

• - 10:00 - 10:10: Opening Remarks
• - 10:15 - 10:55: Session 1: Building Customer Support Operations to Enhance Self-Service Rates
• - 11:00 - 11:40: Session 2: Manual Usage Techniques to Prevent Knowledge Dependency and Enhance Quality
• - 12:10 - 1:00: Special Content 1: Recent Trends in AI Utilization in Customer Support
• - 1:05 - 1:45: Session 3: Optimal Role Distribution Between AI and Human Support
• - 1:50 - 2:30: Session 4: Analyzing Customer Insights Utilizing Voice Data
• - 2:35 - 3:25: Special Content 2: Real Stories of Practical CS Insights
• - 4:30 - 5:00: Session 5: CS Reform Strategies Without Increasing Staff Burden
• - 5:05 - 5:55: Session 6: Practical Approaches to KPI Design Contributing to Business Growth
• - 5:55 - 6:00: Closing Remarks

Register for Free Here

For more details about the conference, feel free to reach out via contact page.

About Tender Inc.

Tender Inc. specializes in workflow automation and digital transformation solutions, utilizing cutting-edge technologies to drive efficiency and growth in business operations. Their flagship product, 'Dojo', is widely acclaimed for transforming conventional manual processes into automated workflows, greatly aiding various industries in meeting today’s competitive demands.

For further details on their products and capabilities, please visit Tender's website.