Nexthink Partners with Daiwabo Information System to Enhance Productivity in Japanese Enterprises

Nexthink and Daiwabo: A Strategic Alliance for Enhancing Digital Employee Experience in Japan

In a significant development for Japanese enterprises, Nexthink S.A., a leader in digital employee experience (DEX) management, has entered into a partnership with Daiwabo Information System Co., Ltd. (DIS). This collaboration aims to enhance productivity in Japanese firms through the introduction of Nexthink Infinity, a robust DEX platform that already supports over 15,000 companies worldwide and 25 million endpoints.

Understanding the Challenges in the Japanese Market

Japan's economy is facing severe challenges, particularly a labor shortage that has been worsened in recent years. According to estimates by the Japan Economic Newspaper and the Japan Research Institute, the economic loss attributed to this shortage reaches a staggering 16 trillion yen annually, quadrupling over the past five years. Despite initiatives promoting digital transformation (DX) and cloud adoption, Japanese companies are grappling with an increase in internal inquiries, which complicate support processes and prolong resolution times due to a shortage of personnel.

Additionally, employees experience frequent interruptions due to IT issues, leading to productivity losses estimated at over 35 hours per employee each year. Nexthink Infinity is designed to tackle these problems by improving the IT experience of employees and enhancing the DEX overall.

Key Features of Nexthink Infinity

Nexthink Infinity provides a comprehensive real-time visualization, diagnosis, and resolution platform that allows organizations to swiftly identify and resolve issues occurring in their employees' digital workspaces. Here’s how it works:

1. Real-time Problem Diagnosis and Resolution

Nexthink Infinity employs AI to analyze the root causes of problems within an organization’s IT environment, enabling automated responses that enhance resolution efficiency and minimize downtime.

2. AI-Driven Insights

The platform utilizes AI to examine employee behaviors and feedback, granting IT departments data-driven insights that identify potential issues and areas for improvement. This strategic approach enables more effective remedial actions.

3. Support for Digital Adoption

Nexthink Infinity aids employees in effectively utilizing business applications through an AI-driven framework. It addresses challenges related to application usage, training, and support, ultimately enhancing employee productivity while reducing overall IT support costs.

Collaborative Structure with DIS

Prior to implementing Nexthink Infinity, DIS will visualize challenges in the IT environment and provide Proof of Value (PoV) services. Through a short-term trial deployment in actual internal environments, DIS will analyze IT incidents, response times, and parameters of employee experience (DEX Scores), thereby clarifying the return on investment for clients.

Following deployment, continuous operational support services will leverage Nexthink Infinity’s capabilities to proactively improve in-house IT operations, integrating existing IT assets and offering internal training. DIS’s extensive network, with 101 sales centers across Japan and partnerships with about 19,000 vendors, aims to support a wide range of clients from local governments to SMEs and large enterprises, thus enhancing the overall digital experience in Japan.

Comments from Industry Leaders

Shigeki Taniwater, Director of DIS, expressed his enthusiasm about the partnership with Nexthink, emphasizing the ability to tackle complex issues of the IT sector in Japan. He noted, “By utilizing the Nexthink Infinity DEX platform, we can shift from reactive IT operations to proactive solutions, significantly enhancing both productivity and satisfaction for employees.”

Similarly, Takeshi Hagino, President of Nexthink Japan, remarked, “As Japan faces a projected shortage of 790,000 IT professionals by 2030, it is vital to optimize resources and deliver maximum value. By combining DIS's extensive customer support with the real-time capabilities of Nexthink Infinity, we can transform the IT landscape in Japan from reactive to preventive.”

Conclusion

The partnership between Nexthink and Daiwabo Information System is set to revolutionize the digital workplace in Japan, fostering not only productivity but also employee satisfaction and engagement. As the Japanese economy adapts to these necessary transformations, the collaboration marks a step toward innovative solutions that address long-standing challenges in IT efficiency and human resource management.

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