SoftBank Robotics America Unveils New Integration Platform for Cleaning Efficiency

SoftBank Robotics America Launches SoftBank Robotics Connect

On June 3, 2025, SoftBank Robotics America made headlines with the launch of SoftBank Robotics Connect, a groundbreaking platform poised to revolutionize the commercial cleaning sector in the U.S. market. This innovative online tool streamlines and automates the management of diverse fleets of autonomous solutions, paving the way for enhanced operational transparency and increased productivity in service operations.

As industries face challenges in workforce availability and service consistency, SoftBank Robotics Connect emerges as a pivotal solution. This platform allows Building Service Contractors (BSC) and property management teams to gain full visibility over their operations, optimizing how they utilize robots for a multitude of cleaning tasks across various locations.

Brady Watkins, President and General Manager of SoftBank Robotics America, emphasized that this strategic investment is vital for customers embarking on their automation journeys. He stated, "SoftBank Robotics Connect represents a foundation for our customers, sustaining long-term business value through integrated autonomous data that enhances onboarding, adoption, and change management."

The platform boasts sophisticated data analytics capabilities that provide users with actionable insights. These insights are focused on improving productivity, ensuring service uptime, maintaining quality, and adhering to consistent standard operating procedures (SOPs). By effectively leveraging this data, teams can maximize the performance and utilization of their robotic fleets. As Kate Kidd, Vice President of Products at SoftBank Robotics America, explained, the platform tracks productivity from hundreds of robots down to a single unit, anywhere in the world. This allows for proactive problem resolution and showcases the overall productivity of any robotics program.

Through SoftBank Robotics Connect, users can manage operational aspects such as routing and locations in near real-time, leading to continuous improvement in robot performance and overall operational efficiency. Combining data analytics, machine learning, and an intuitive interface, the platform supports service teams in refining their operations and achieving the strategic goals associated with automation.

Early adopters of SoftBank Robotics Connect, including Flagship Facility Services and the University of Delaware (UD), highlight the platform's importance in enhancing their investments in robotic solutions for commercial cleaning. Flagship Facility Services has integrated over 100 robotic units across numerous client locations within a short span of six months. Jeffrey Williams, Director of Aviation and Janitorial Operations, remarked, "SoftBank Robotics Connect is a key platform that empowers us to manage our program's performance across all locations, ensuring sustainable business value."

At the University of Delaware, a combination of the Whiz and S50 robots has improved cleaning efficiency significantly. The ability to monitor multiple robotic units through a centralized dashboard has made it easier for the team to verify completion of tasks and address any issues swiftly. Sylvester Johnson, Jr., Director of Custodial University Services, shared, "With SoftBank Robotics Connect, we can deploy the most suitable robots for specific tasks while monitoring the impact of our programs in line with our SOPs."

As the demand for consistent cleaning quality intensifies amidst a shrinking labor pool, the need for autonomous robots becomes unmistakably clear. Karen Wood-Maris, Vice President of Customer Experience at SoftBank Robotics America, highlighted the importance of maintaining high standards in properties. Poor maintenance perceptions can lead to significant occupancy decreases, particularly in senior living sectors. Therefore, SoftBank Robotics Connect equips BSCs with full control over their deployed robotic arsenal, enabling them to thrive in an increasingly competitive market.

The SoftBank Robotics Connect solution is exclusively designed for the U.S. market and does not incorporate services or deployments from its Japanese counterpart.

About SoftBank Robotics America

SoftBank Robotics America is an industry leader committed to pushing the boundaries of technology within the robotics sector. Operating from its San Francisco headquarters, the company serves various sectors including senior living, hospitality, aviation, and commercial cleaning. Focusing on integrating people and processes with advanced automation, SoftBank Robotics America aims to deliver exceptional operational efficiency and strategic value through robotic solutions.

For more information about SoftBank Robotics America and its offerings, visit us.softbankrobotics.com.