Renxa and DID-GLOBAL Strengthen Support for Foreign Renters in Japan

Introduction

Renxa Inc., under the leadership of President Koji Sakamoto, is taking significant steps to bridge the gap between foreign renters and real estate operators in Japan. In collaboration with DID-GLOBAL Inc., led by President Akiko Kondo, Renxa is excited to announce the launch of its multilingual support service, Global Support Desk, which is now available on the foreigner-exclusive rental DX platform, Apartment Japan (APJ).

The introduction of this service aims to provide comprehensive support at every stage of the renting process, from property search to move-out. This new system ensures that both foreign renters and real estate businesses receive consistent and multilingual assistance, thus resolving challenges that may arise due to language barriers and cultural differences.

Background and Purpose

Japan has seen a steady increase in the number of foreign residents, with estimates suggesting the number could reach approximately 4.12 million by the end of 2025. As reported by the Immigration Services Agency of Japan, this marks a notable rise and presents a plethora of challenges for the real estate sector, which seeks to accommodate these individuals. The common hurdles include:

- Post-move issues arising from language barriers and cultural misunderstandings.
- Anxiety stemming from difficulties with administrative processes and understanding documents.
- An overwhelming burden on real estate companies due to a lack of staff who can communicate in foreign languages.
- Disputes resulting from insufficient explanations about living rules, exacerbating vacancy issues.

In January 2024, Renxa began providing mother tongue support for utility contracts through its Lifestyle Advisor Global service. Collaborating with DID-GLOBAL in October 2025, they launched the APJ Support Service, which included interpreting functionalities. The latest addition of the Global Support Desk aims to further alleviate the difficulties faced by both foreign residents and real estate operators.

Overview of Global Support Desk Service

The Global Support Desk is designed to assist foreign renters through various necessary procedures and everyday needs in up to seven languages: Japanese, English, Chinese, Vietnamese, Indonesian, Hindi, and Tagalog. This service includes:

- Support and guidance on administrative procedures.
- Translation of documents and mail.
- Consultation about garbage disposal rules and living etiquette.
- Guidance during illnesses or injuries.
- Assistance with equipment malfunction such as air conditioning and water heating.
- Help during emergencies, like lost keys.

Four Key Benefits of Adding the Global Support Desk to APJ

1. Eliminating Language and Conflict Anxiety: Specialized staff provide multilingual assistance, significantly reducing the workload for real estate agents and making it easier for foreign renters to enter the market.
2. Consistent Support from Property Search to Move-Out: From introducing properties to contract assistance, guarantee services, and life support post-move through to move-out procedures, a cohesive support system tailored for foreign renters is now a reality.
3. Improving Vacancy Issues: By targeting foreign renters, this initiative helps maximize occupancy rates, addressing a significant concern in Japan's declining population context.
4. Creating an Inclusive Environment for Long-Term Foreign Residents: The service aligns with the Japan Tourism Agency's initiative for improving the acceptance environment for long-term foreign guests, presenting an innovative approach to cross-cultural living.

Future Prospects

Looking ahead, Renxa and DID-GLOBAL intend to deepen their collaborative efforts alongside expanding languages and support services. The focus will not only be on real estate management and rental brokerage but also on enhancing cooperation with human resources and general affairs departments of companies that employ foreign professionals and infrastructure providers. Renxa is committed to creating an environment where the growing number of foreign residents can live comfortably and securely, which aligns with its mission to realize a multicultural coexistence society.

Renxa believes that by serving as a platform that connects people's lives with business, they can continue to expand their services and contribute positively to society. They envision a future where people can enjoy seamless service across their living and business needs.