#Japan #Tokyo #AI consulting #contact center #LiB

LiB Unveils Innovative AI-Driven Consulting for Contact Centers

In a significant move aimed at enhancing the efficiency and cost-effectiveness of contact center operations, LiB, a Tokyo-based consulting firm, has announced the launch of its new consulting service that leverages artificial intelligence (AI) technology. This service, characterized by a 100% performance-based fee structure, is designed to facilitate cost reduction for businesses while eliminating upfront financial risks.

The New Consulting Service: How It Works

LiB’s service begins with a free diagnosis of the current operational state of the contact center. This initial assessment allows LiB consultants to analyze existing cost structures and determine potential areas for improvement without any obligation on the part of the client. Should the recommended changes lead to measurable cost savings, LiB will then charge a percentage of the savings achieved—essentially ensuring that businesses only pay for successful outcomes.

This consulting approach is especially advantageous for companies considering outsourcing their contact center operations, as LiB provides a comparative analysis of costs between AI-driven and traditional methods, empowering businesses with data-driven insights to make informed decisions.

Addressing Current Industry Challenges

As the industry grapples with labor shortages and rising personnel costs, contact centers face various challenges, including difficulties in hiring, escalating operational expenses, and concerns about service quality. Traditional business process outsourcing (BPO) models, which typically rely on pricing based on the number of seats, have historically made it challenging to implement substantial efficiencies or to promote the use of AI technologies due to structural limitations.

LiB’s innovative service aims to overcome these barriers by integrating a performance-based fee model into the evolving landscape of AI-assisted contact centers. By closely aligning its consulting efforts with the unique demands of the AI era, LiB provides a fresh support system that allows organizations to optimize their operations without significant financial risks.

Key Features of the Service

Comprehensive Free Diagnosis

The journey begins with a thorough analysis of the current cost structure, enabling clients to visualize areas ripe for improvement.

Performance-Based Fees

LiB guarantees that if no cost reductions are achieved, clients pay nothing. In successful cases, clients pay a predetermined percentage (e.g., 50%) of the savings.

Utilization of AI Tools for Efficiency

Consultants at LiB will carefully select and implement AI tools—such as interactive voice response systems (IVR) and chatbots—to streamline operations effectively.

Development of Custom Operational Tools

LiB aims to create simple, yet necessary, tools that enhance automation and efficiency tailored to each client’s needs.

Skilled Resource Allocation

A dedicated focus on matching experienced personnel with the specific requirements of each business will facilitate rapid deployment of the right talent.

Process Redesign Support

With consultants boasting backgrounds from major BPO firms, LiB offers comprehensive support from organizational assessments to process redesign aimed at maximizing efficiency.

Potential Benefits for Clients

Organizations engaging with LiB can expect several key advantages, including:

• - The ability to pursue operational improvements without the burden of financial risk.
• - Opportunities for cost reductions ranging from 10% to 40% or more, depending on the organization’s current efficiency.
• - An environment that allows core business resources to focus on primary operations, supporting overall organizational growth.

Looking Ahead: Expanding the Vision

LiB is committed to advancing its mission of integrating AI and human resources to not only enhance contact center operations but also to create similar efficiencies across various back-office functions in the future. Through innovative strategies and a client-centered approach, LiB aims to position itself as a leader in consulting services.

About LiB

Established in April 2014, LiB operates with the mission of “creating a work style that maximally utilizes individual potential.” The company is recognized for its reverse recruitment service, LIBZ, as well as its expertise in staffing and BPO services. Under the leadership of Yosuke Matsumoto, LiB continues to assist organizations across various sectors in improving their workforce efficiency and operational effectiveness.

For more information, you can visit their official website at LiB Inc..

Contact Information

For inquiries regarding this new consulting service, please reach out via the contact form on LiB’s website or email the BPO Unit at [email protected].